Northern/Countryside CU Mobile

Name: Northern/Countryside CU Mobile
Rating: 4.8 (5706 reviews)
Author: Northern Credit Union

Finance

Free

5.7K Ratings
Ages

4+
Years
Category

Finance
Developer

Northern Credit Union
Language

EN
English
Size

240.2
MB

Bank from anywhere with Northern & Countryside Credit Union! With Northern CU Mobile Banking you can: • Deposit checks with Mobile Deposit • View balances and transactions • Pay bills with Bill Pay • Locate Relationship Centers and ATMs • Find 5,000 Shared Branches and 30,000+ surcharge-free ATMs. • Transfer money between accounts, members and other financial institutions Communicate • via secure messaging. • View and download monthly statements and year-end documents • Enroll in eAlerts • Make loan payments • Apply for a loan or open a new account • Graph and track spending and savings patterns • And more!

Ratings & Reviews

4.8

out of 5

5.7K Ratings

Frustrating
01/29/2019

1 Forest 1
Do not get me wrong - I enjoy working with NFCU and have nothing bad to say about their business, employees or their level of customer service. My issues solely revolve around their mobile and online banking services. It seems every time I try to use either one I end up getting locked out of an account and getting back into it always requires giving them a call. Using the Touch ID is a trap because the app automatically disables it every 3 months and forces a manual login with your password. Get it wrong 3 times and you’ll need to get on the phone to have someone manually unlock. This will force you to come up with a new password which you will forget in the next 3 months. Just very frustrating and not user friendly being constantly separated from your money.
Frustrating
01/29/2019

1 Forest 1

Do not get me wrong - I enjoy working with NFCU and have nothing bad to say about their business, employees or their level of customer service. My issues solely revolve around their mobile and online banking services. It seems every time I try to use either one I end up getting locked out of an account and getting back into it always requires giving them a call. Using the Touch ID is a trap because the app automatically disables it every 3 months and forces a manual login with your password. Get it wrong 3 times and you’ll need to get on the phone to have someone manually unlock. This will force you to come up with a new password which you will forget in the next 3 months. Just very frustrating and not user friendly being constantly separated from your money.
Mobile Deposits
10/13/2018

Kaufam7
Great app for monitoring my finances, and being able to deposit or transfer money on the fly. Love being able to check balances at a glance without having to log in. The only problem I have with the app is the part of the mobile deposit feature that takes a picture of the check. It is a little glitchy at times, and if you want to manually take the picture you have to wait for the app to attempt two automatic photos before it will allow you to manually take the picture which is a bit annoying and time consuming. Something to improve in the next upgrade.
Mobile Deposits
10/13/2018

Kaufam7

Great app for monitoring my finances, and being able to deposit or transfer money on the fly. Love being able to check balances at a glance without having to log in. The only problem I have with the app is the part of the mobile deposit feature that takes a picture of the check. It is a little glitchy at times, and if you want to manually take the picture you have to wait for the app to attempt two automatic photos before it will allow you to manually take the picture which is a bit annoying and time consuming. Something to improve in the next upgrade.
Very responsive even in difficult Wuhan flu times
10/29/2020

ZZLPCZ
1) App generally works great. If it loads slowly, restarting one’s phone usually resolves the issue. 2) The organization offers great benefits which it carefully reviews to make sure that it can remain viable. 3) Important information is conveyed to members and employees know how to ans questions wo long delays in getting someone to pick up. My experience with B of A (almost 2 hrs of wait time on each call to get disconnected or get an agent who is unable to answer questions who shoves me back into the “your call is very important to us” does NOT happen with this organization-))).
Very responsive even in difficult Wuhan flu times
10/29/2020

ZZLPCZ

1) App generally works great. If it loads slowly, restarting one’s phone usually resolves the issue. 2) The organization offers great benefits which it carefully reviews to make sure that it can remain viable. 3) Important information is conveyed to members and employees know how to ans questions wo long delays in getting someone to pick up. My experience with B of A (almost 2 hrs of wait time on each call to get disconnected or get an agent who is unable to answer questions who shoves me back into the “your call is very important to us” does NOT happen with this organization-))).
Debit/bill pay could be improved
01/02/2019

21st Century Literate
First, I thoroughly enjoy Northern. However, I do have some feedback on the electronic banking system and hope it is only received as constructive criticism to help Northern grow to become even better. It would behoove the CU community if bill pay were debited when the check it cut not when it is cleared. If the purpose of electronic banking is to emulate a paper register, I would not wait until my check clears before I account for the withdrawal. Further, the available balance, especially during the weekend, seems to not update. I usually got with a lower number and somehow still I get overdrafts when my available was well over the amount I purchased. I do not write checks. everything is on the debit card. I have multiple other financial institutions as well. Somehow, I can count on their available funds as a good estimate but with the Northern App, I’ve overdrafts multiple times. I was told that sometimes the merchants take longer. For example, Stewart’s shops, is inconsistent on when they post. Too, most gas stations only hold $1 and then charge the rest later or hold the authorized amount. I’m hoping there is a way for the programming and local merchant community to collaborate with Northern so we can avoid unnecessary fees.
Debit/bill pay could be improved
01/02/2019

21st Century Literate

First, I thoroughly enjoy Northern. However, I do have some feedback on the electronic banking system and hope it is only received as constructive criticism to help Northern grow to become even better. It would behoove the CU community if bill pay were debited when the check it cut not when it is cleared. If the purpose of electronic banking is to emulate a paper register, I would not wait until my check clears before I account for the withdrawal. Further, the available balance, especially during the weekend, seems to not update. I usually got with a lower number and somehow still I get overdrafts when my available was well over the amount I purchased. I do not write checks. everything is on the debit card. I have multiple other financial institutions as well. Somehow, I can count on their available funds as a good estimate but with the Northern App, I’ve overdrafts multiple times. I was told that sometimes the merchants take longer. For example, Stewart’s shops, is inconsistent on when they post. Too, most gas stations only hold $1 and then charge the rest later or hold the authorized amount. I’m hoping there is a way for the programming and local merchant community to collaborate with Northern so we can avoid unnecessary fees.

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4020.0.1

Feb 11

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Copyright

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Supports

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Ratings & Reviews

What’s New

Version 4020.0.1

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Data Linked to You

Data Not Linked to You

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