ISPA Mobile V2
Business
Free · Designed for iPad. Not verified for macOS.
iPad
For usage with ISPA Next.
The volume and quality of customer contacts in aftersales are crucial for making a positive contribution to the image of service, product and make. The function and personality of the Service Advisor is of vital importance for organizing and cultivating these contacts thus making the visit to the dealership a success.
Ever increasing expectations, high fluctuations in buyer¿s behavior as well as the technical complexity of cross-linked system environments are demanding requirements for performance and efficiency in aftersales service which also need an adequate utilization to support the Service Advisor.
In addition to explicit knowledge management, implicit factors are also essential to influence and ensure the high quality of customer care. The Direct Reception Process is a common practice within the international BMW Service Strategy. This process strives to integrate the customer into the process and to individualize these service contacts. Access to relevant information about the customer must be available to the point-of-sales / service in order to provide premium service and excellent customer care.
ISPA Mobile V2 supports the Service Advisor by granting access to all relevant information at the point-of-service during direct reception at the car and providing a direct integration to the Service Advisor workplace.
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Removed BMW logos: The outdated brand logos were removed and replaced by the word mark
Stability: Some crash causes were fixed
The developer, BMW GROUP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Bayerische Motoren Werke Aktiengesellschaft
- Size
- 71.3 MB
- Category
- Business
- Compatibility
Requires iPadOS 16.0 or later.
- iPad
Requires iPadOS 16.0 or later. - Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPad
- Languages
English and 27 more
- English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Northern Sami, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
18+
- 18+
- Copyright
- © 2023 BMW Group