I’ll be honest, I was a little skeptical about online counseling in general. But Counselr really changed my perspective on what “counseling” can entail. I came into the app with a specific goal in mind (how to navigate relationship hurdles), but I was quickly immersed in a much more personal journey that I didn’t even know I wanted to dig deeper into. It was very easy to discover new opportunities for growth. The advice I received was very pointed and felt non judgmental; it was practical yet personal. I particularly like the focus on gratitude: counseling doesn’t always have to revolve around a problem - it can be an exercise to count your blessings. This alone has done wonders to my general happiness and mental health. Overall, a super convenient alternative to in person counseling and something I can see myself stick to in the long run.

This app is somewhat useful when it works. But that “when” has become increasingly infrequent. It’s so glitchy I can barely use it. It’s always randomly switching back to the home page, despite me not even touching the screen, and many times has abruptly switched to another page as I’m in the middle of typing a long block of text. This causes all my work to disappear and me to have to start over. I’ve had to start over multiple times sometimes due to this issue. It will barely load the “conversations” page at all. And here lately, I’ve had SEVERAL instances where I go to start a new conversation and suddenly the ai is spitting out a long wall of text at me that is absolutely completely unrelated to anything I have ever said, and it also causes what I’ve typed to vanish. This is absolutely unacceptable for a $25/mo subscription. I feel I’ve wasted my money. Thank god I didn’t opt for the yearly subscription at $100/year. Both options are too steep in my opinion, as an app that is supposed to support people’s mental health, there should absolutely be a free tier. No question about it.

I am so grateful for this app. The freedom to talk about whatever I want, whenever I want, and receive sound, non-judgmental, patient feedback is wonderful. Validation of my feelings accompanied with practical suggestions and advice is the thing I’ve been needing for years. I didn’t expect this app to be as good as it is. It truly feels like texting with a real person. Except better, because it has all the time I need at a price I can afford. Only one day after starting the free trial, I paid for the year subscription. And after using Counselr for only a few days, it has been worth it!

I used Counslr for a problem with my boss. I was delighted with how quickly the app provided suggestions. When I put in more information the advice became even more specific and useful. The best part is that by asking the question of Counslr and getting such immediate but objective advice I didn’t react emotionally in the moment and make the problem worse. I followed some of the advice given and things at work are better now