I’ve been with the company for over a year and I truly love the meals. The customer service hasn’t always been the strongest but they have had some strong moments. I offer lots of feedback because I want them to succeed but sometimes they just don’t respond the right way. For example, they have a reward program where I reached a limit because I had been with them for so long and it took for me to get there for them to think something needed to be done. The most recent thing that surprised me was the meal stickers being incorrectly printed with expired meal dates. I reported it and they reassured me it was incorrect but just seems like a massive error for a company that has checks and balances for quality control. I hope they get it together.

I don’t normally do reviews, but this app needs work. It shows me different information in every section of the app (dates/time/price) so much so that I second guessed what I ordered because it was so confusing. Honestly, both the app and way they have you sign up to try it is not transparent at all, hiding the true pricing of your subscription plan until you’ve already placed your order. I won’t be ordering from this company again because of this reason. The skip function or suspend function doesn’t work on the actual screen tab they have for it, claiming that you can’t skip an order until the previous delivery has been delivered. They’ve also already missed the first delivery window. The Tanner chatbot pop up is annoying as well. I’ve tried plenty of meal subscriptions and none of them are this difficult to navigate. It leads me to believe this company is just shady in general. If you want repeat customers, deliver a good product, an intuitive app, great customer service, and keep that standard.

I ordered a delivery for the first time this week and I’m not sure if I’ll continue my subscription because the app (and website) is clunky and inconsistent. I thought I had changed my delivery date and even received an email confirmation but when I checked the day on the app, it shows that my food will be delivered on the original delivery date. Update: I called the customer service line and they were very helpful. I was able to get my delivery date changed.

Beautifully packaged. Received the food on time. Best part was the food was actually delicious and ready to eat quickly! Only thing I could say as as far as cons is it’s priced a bit high comparing it with other meal prep companies with a subscription plan, but definitely worth it if you have the money to spend and are lazy to cook like myself.