HiTrack by HiLITE
HiLITE HiTrack
Free · Designed for iPad. Not verified for macOS.
HiTrack is an exclusive app for the HiLITE Group, designed to streamline support ticket management and enhance workflow efficiency across four levels of users: Supervisors, Assistant Managers, Managers, and the CEO.
Key Features:
Support Ticket Creation:
Assistant Managers can create support tickets, assign them to Supervisors, and select categories, priorities, subjects, attachments, and assignees.
Comprehensive Dashboard:
Stay updated with a dashboard that displays tickets across all statuses.
Unattended Leads:
Easily access a separate section dedicated to unattended leads.
Ticket Transfer:
Request ticket transfers to other workers or departments seamlessly.
Need Support:
Supervisors and workers can request support from their own or other departments directly through the app.
Emergency Alarm:
Any user can create an emergency alarm to notify others in critical situations.
Reporting Section:
Dedicated report sections for Assistant Managers, Managers, and the CEO.
Easy Review:
Assistant Managers and Managers can easily review tickets for efficient management.
Optimize your workflow and ensure smooth operations with HiTrack, the all-in-one solution for the HiLITE Group's support ticket management.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
minor bug fixed
The developer, Meridian IT Solutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Meridian IT Solutions
- Size
- 59.8 MB
- Category
- Productivity
- Compatibility
Requires iOS 12.0 or later.
- iPhone
Requires iOS 12.0 or later. - iPad
Requires iPadOS 12.0 or later. - iPod touch
Requires iOS 12.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2024 HiTrack by HiLITE