Frontline by SurveySparrow
Business
Free · Designed for iPad. Not verified for macOS.
SurveySparrow’s Frontline mobile app helps customer experience teams analyze and act on customer feedback, from the convenience of their smartphones. It's an easier way to close the loop efficiently, anywhere, any time.
With a smooth and intuitive interface, the Frontline app turns your smartphone into a complete CX command center. It is also built to enterprise-grade security specs, so your data stays safe and compliant.
The Frontline App includes two SurveySparrow modules: Ticketing and Executive Dashboards
a. For Frontline Employees: Ticketing
- View every assigned ticket at a glance
- Find specific tickets with intuitive search and filters
- Respond to tickets and add internal notes for context
- Update ticket status and other details to reflect progress
- Assign tickets to the right team members
- Stay atop of ticket updates with push notifications
b. For CX Leaders: Executive Dashboards
- Access dashboards and view real-time insights
- Customize dashboard views to highlight vital metrics
- Dive into your data to explore finer details
- Share insights with fellow team members
Now, frontline teams can handle customer concerns without delays or misses, across platforms. CX insights are also just a few taps away, allowing business leaders to stay attuned to the customer pulse.
Download the Frontline app today to deliver exceptional CX wherever you are, without compromises.
Note: This app is for enterprise use only. Individual or personal accounts are not supported. Sign-in requires an email address provisioned by a verified organization. All accounts are created and managed externally by the enterprise. This app does not support sign-up or personal purchases.
About SurveySparrow:
SurveySparrow is an AI-powered experience management platform that empowers brands to refine customer experiences at every touchpoint. With our intuitive feedback platform and comprehensive solutions, we transform the customer journey by providing valuable insights and actionable data.
We combine the power of surveys, automations, business intelligence, ticket management, online reputation management, and integrations, all in one place.
SurveySparrow has a global presence, serving 200K+ customers across 149+ countries and 100+ languages. Our esteemed clientele includes brands like McKinsey, Honda, Decathlon, Dubai Tourism, McDonald’s, Audi, Shurooq, Eros Group, Tata Digital, and many more.
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Push notification fix
The developer, Surveysparrow, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- SurveySparrow Inc.
- Size
- 34.2 MB
- Category
- Business
- Compatibility
Requires iOS 15.1 or later.
- iPhone
Requires iOS 15.1 or later. - iPad
Requires iPadOS 15.1 or later. - iPod touch
Requires iOS 15.1 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Contains
Messaging and Chat
User-Generated Content
- Copyright
- © 2020 SurveySparrow Ltd