Hi, thank you for your feedback — we’re sorry to hear that the experience didn’t meet your expectations. As described in the app’s information, this tool is designed specifically for accredited personnel, providing them with dedicated transport services and routes not available to the general public. For spectators, all the most complete, updated and detailed information — including maps, venue locations, transport routes, parking options, trains, shuttles, and how to reach every point of interest — is available on the official website, which is directly accessible from within the app in the spectator section. We chose this approach to ensure spectators always see the latest and most accurate information, updated in real time. We truly appreciate your comment, and we’re constantly working to improve clarity and usability for everyone. If this explanation helps clarify the purpose of the app, we kindly invite you to consider updating your star rating.

Hi, thank you for sharing your experience — we’re really sorry to hear about the difficulties you encountered.To clarify: accessing and registering with the correct email address is a cybersecurity requirement, and unfortunately the app cannot complete the process if the accreditation email is different or not validated correctly. We understand how frustrating this can be, especially if you’ve been trying for several days.Regarding support:The email address as shared through the official channels was active until January 26th, and the current support on Official Transport Service Desk is active and responding.For immediate, human assistance, you can visit any Transport Help Desk available at official points of entry, villages, and venues — they are equipped to help you and resolve any problem.Your experience matters to us, and we’re committed to improving the process for all users. Thanks again for your patience and for bringing this to our attention.

Hi, thank you for your feedback — we’re sorry to hear that the experience didn’t meet your expectations. As described in the app’s information, this tool is designed specifically for accredited personnel, providing them with dedicated transport services and routes not available to the general public. For spectators, all the most complete, updated and detailed information — including maps, venue locations, transport routes, parking options, trains, shuttles, and how to reach every point of interest — is available on the official website, which is directly accessible from within the app in the spectator section. We chose this approach to ensure spectators always see the latest and most accurate information, updated in real time. We truly appreciate your comment, and we’re constantly working to improve clarity and usability for everyone. If this explanation helps clarify the purpose of the app, we kindly invite you to consider updating your star rating.

Hi, thank you for your feedback — we’re sorry to hear that the experience didn’t meet your expectations. As described in the app’s information, this tool is designed specifically for accredited personnel, providing them with dedicated transport services and routes not available to the general public. For spectators, all the most complete, updated and detailed information — including maps, venue locations, transport routes, parking options, trains, shuttles, and how to reach every point of interest — is available on the official website, which is directly accessible from within the app in the spectator section. We chose this approach to ensure spectators always see the latest and most accurate information, updated in real time. We truly appreciate your comment, and we’re constantly working to improve clarity and usability for everyone. If this explanation helps clarify the purpose of the app, we kindly invite you to consider updating your star rating.