After entering my payment info twice to set up auto payments, system still won’t charge me. The explanation is “we’re still getting things set up”. Now I have to monitor whether my premium is paid and will likely have to manually make payments monthly because of non- functioning features. Took forever to figure out where to find my outstanding balance. Should be in the dashboard.

The app has good features for pharmacy, deductible etc. But there is a glaring miss which is that there is no billing/payment information at all in the app. Only a feature to arrange a payment. Nothing on payment history or current payment status or payment due date. I’ve used other insurance apps and all have the billing features. I am very surprised that this app doesn’t have any of these. Forces a call into the help line just to know basic payment status and history information.

I really don’t understand the other reviewers. I downloaded the app and have been using it and it is so user-friendly. It is one of the best medical apps I have ever used. I would seriously stay with my medical plan just so I could use this app. Thank you for making an app user-friendly for us old generation, pencil and paper generation.

I notified myHealthSpring that they had paid a fraudulent claim from Texas Clinical Labs in San Antonio. They never did anything about it. Now, my wife’s account has received notice that myHealthSpring has paid a fraudulent claim from Texas Clinical labs, also, for services she never requested or received, either. I contracted myHealthSpring and notified them, but they did nothing except pay the next fraudulent claim. This only increases all of our medical premiums.