HelpIT Tech Portal

Field Service Ticket Manager

Free · Designed for iPad. Not verified for macOS.

HelpIT Technician is the go-to mobile app for field service technicians. Manage your service tickets, communicate with customers, track your performance, and stay organized — all from your phone. KEY FEATURES: • Dashboard — See your open, assigned, and in-progress tickets at a glance. Toggle on/off duty and get real-time ticket counts. • Ticket Management — Browse, accept, and manage service tickets. View customer details, addresses, and scheduled times. Start jobs with customer-verified codes and complete them with optional notes. • Schedule View — Calendar-based view of all your upcoming and past jobs. Tap any date to see what's scheduled. • Real-Time Messaging — Chat directly with customers on each ticket. Report inappropriate messages for admin review. • Push Notifications — Get instant alerts for new ticket assignments, customer messages, and dispatch requests. • Available Tickets — See open tickets in your area and accept new jobs with one tap. • Performance Tracking — View your completion rate, total tickets, and recently completed jobs. • Profile & Documents — Upload licenses, certifications, and insurance documents. Manage your qualifications and skills. • Dark Mode — Full dark mode support for comfortable use in any lighting. • Security — Phone-based OTP authentication keeps your account secure. Delete your account and all data at any time.

Ratings & Reviews

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Bug fixes and performance improvements

Version 1.2.3

The developer, HelpIT, INC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    • Location
    • Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
  • HelpIT, INC
Size
  • 71.4 MB
Category
  • Business
Compatibility
Requires iOS 15.1 or later.
  • iPhone
    Requires iOS 15.1 or later.
  • iPad
    Requires iPadOS 15.1 or later.
  • iPod touch
    Requires iOS 15.1 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
  • English
Age Rating
4+
Copyright
  • © 2023 HELPIT, INC
  • Developer Website
  • Privacy Policy

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