HoduOCXAgent

Business

Only for iPhone

Free

iPhone

HoduOCX Agent is Complete call center solution for agents with CRM and call controls. HoduOCX Agent is the official mobile application for HoduSoft's HoduOCX Contact Center platform, enabling contact center agents to stay connected and productive from anywhere. Designed for modern customer service teams, the app provides a seamless calling experience along with the essential tools agents need to deliver exceptional customer support. Key FeaturesVoice Calling Make and receive customer calls High-quality WebRTC calling Handle inbound and outbound calls Advanced Call Controls Mute and unmute calls Place calls on hold and resume Blind and attended call transfers Send DTMF tones during active calls On-Call Productivity Integrated CRM access during calls View and follow call scripts Access customer information while interacting with callers Agent Management Change agent status (Available, Break, Pause, and other activities) Stay synchronized with your contact center queue Dashboard & Reporting View agent performance dashboard Access call history Review voicemail messages Monitor activity reports and performance metrics Built for Contact Centers HoduOCX Agent helps agents remain productive whether they are working from the office or remotely. By combining voice communication, customer information, and agent tools in a single application, it simplifies daily operations and improves customer engagement.

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The developer, HODUSOFT PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

    Privacy practices may vary, for example, based on the features you use or your age. Learn More

    Accessibility

    The developer has not yet indicated which accessibility features this app supports. Learn More

    Information

    Seller
    • HODUSOFT PRIVATE LIMITED
    Size
    • 18 MB
    Category
    • Business
    Compatibility
    Requires iOS 15.6 or later.
    • iPhone
      Requires iOS 15.6 or later.
    • iPod touch
      Requires iOS 15.6 or later.
    Languages
    • English
    Age Rating
    4+
    Copyright
    • © 2015 Ruchir Brahmbatt
  • Privacy Policy

    • More by HODUSOFT PRIVATE LIMITED