Igoe Mobile

Name: Igoe Mobile
Rating: 4.6 (2029 reviews)
Author: Igoe Administrative Services

Business

Free · Designed for iPad

2K Ratings
Ages

4+
Years
Category

Business
Developer

Igoe Administrative Services
Language

EN
+ 2 More
Size

30.8
MB

Igoe Mobile allows you to view and manage spending accounts that are offered through your employer and administered by Igoe Administrative Services on their behalf. With Igoe Mobile, you can view your account balances, submit claims online, authenticate card transactions by attaching a receipt or photo, and more.

Ratings & Reviews

4.6

out of 5

2K Ratings

One in-app messaging is obnoxious
07/12/2023

aaron.simmons
I appreciate being able to receive communication in the app, but it is always showing I have a new message, an “opportunity” to find providers in my area. There is no way to delete this message, and it’s a service I’m not interested in using. Please allow me to either unsubscribe from “opportunities” or at least to delete them so I don’t have a constant “1 new message” on my Home Screen. Thanks!
One in-app messaging is obnoxious
07/12/2023

aaron.simmons

I appreciate being able to receive communication in the app, but it is always showing I have a new message, an “opportunity” to find providers in my area. There is no way to delete this message, and it’s a service I’m not interested in using. Please allow me to either unsubscribe from “opportunities” or at least to delete them so I don’t have a constant “1 new message” on my Home Screen. Thanks!
Very poor security for your PII data
07/07/2018

Bpnine
The apps functionality is fair for what it had to do but their security stance on passwords and overall safety is poorly done. They require very long and varied passwords and regularly require you reregister and change them... this was great security for government employees in the 90s but even the govt has caught on. Requiring unmemorable passwords and forcing regular changes simply means everyone has to write down the password somewhere, if it’s in a word doc on their desktop or a post it note you’ve forced them to compromise their password to 3rd parties. If you try to use an encrypted password vault which generated long and strong passwords and keeps them safe you will find the app and their website prevent you from pasting the password in from the clipboard, this means you have to write it down so you can manually type it in. They lock you account and require human 9-5 weekdays only phone support if you get the password wrong twice. The automated phone support system doesn’t work at all, it appears to get its data from a stale copy of the database.So if you’re a corporate HR department you can expect miles and miles of support calls from your employees as Igoe does everything it can to collect your fees and provide minimal support to your employees.
Very poor security for your PII data
07/07/2018

Bpnine

The apps functionality is fair for what it had to do but their security stance on passwords and overall safety is poorly done. They require very long and varied passwords and regularly require you reregister and change them... this was great security for government employees in the 90s but even the govt has caught on. Requiring unmemorable passwords and forcing regular changes simply means everyone has to write down the password somewhere, if it’s in a word doc on their desktop or a post it note you’ve forced them to compromise their password to 3rd parties. If you try to use an encrypted password vault which generated long and strong passwords and keeps them safe you will find the app and their website prevent you from pasting the password in from the clipboard, this means you have to write it down so you can manually type it in. They lock you account and require human 9-5 weekdays only phone support if you get the password wrong twice. The automated phone support system doesn’t work at all, it appears to get its data from a stale copy of the database.So if you’re a corporate HR department you can expect miles and miles of support calls from your employees as Igoe does everything it can to collect your fees and provide minimal support to your employees.
Deposit Verification Process is a Joke
02/23/2022

PortlandGrad
There are so many issues related to direct deposit validation. First, there is no mention of micro deposits to validate your bank account info. I had to see the micro deposits in my bank account and call Igoe to ask if they were related to linking my account. Lucky for me this is the only account I’ve linked recently. The service rep informed me that they were indeed related to Igoe and that I needed to validate within the Igoe app. The issue is that I never received a notification via email or in app to notify me of this validation step. I have to proactively look at my bank account, see the deposits, call my bank, reach out to Igoe before learning of this step. When I went to input the numbers, the app does not specify between where you enter the deposit vs withdraw amounts. This whole process is very broken. Also fix the text input field for submitting feedback within your app. It doesn't follow the device rules like auto-correct or capitalization. So far this app is very lacking compared to the competition. Unfortunately I don’t have a choice who my employer uses for FSA reimbursement.
Deposit Verification Process is a Joke
02/23/2022

PortlandGrad

There are so many issues related to direct deposit validation. First, there is no mention of micro deposits to validate your bank account info. I had to see the micro deposits in my bank account and call Igoe to ask if they were related to linking my account. Lucky for me this is the only account I’ve linked recently. The service rep informed me that they were indeed related to Igoe and that I needed to validate within the Igoe app. The issue is that I never received a notification via email or in app to notify me of this validation step. I have to proactively look at my bank account, see the deposits, call my bank, reach out to Igoe before learning of this step. When I went to input the numbers, the app does not specify between where you enter the deposit vs withdraw amounts. This whole process is very broken. Also fix the text input field for submitting feedback within your app. It doesn't follow the device rules like auto-correct or capitalization. So far this app is very lacking compared to the competition. Unfortunately I don’t have a choice who my employer uses for FSA reimbursement.
Sushi Roll
01/06/2024

CA Sushi
This is worst FSA/HSA app company has been pushing to download and use. There are 3 things this app is forcing you to do:1. Must always turn on your phone location. You change phone setting location on while using the app, it will bug you change back to “Always” and I don’t understand why it always wants to keep tracking your location2. Must add your personal banking account to your fund in this app. The company would suppose to add fund and contribute your assigned money to it directly, not from your personal bank, I don’t get it3. Asking you to select healthcare provider and giving an option to find care giver. No thanks I will look into my healthcare provider directly. Why do they want to know so much information about your health? And what type of medicine you want to store in the app cabinet?Other apps I used to have in the past were they only manage your FSA/HSA balance, contribution, and tax information.
Sushi Roll
01/06/2024

CA Sushi

This is worst FSA/HSA app company has been pushing to download and use. There are 3 things this app is forcing you to do:1. Must always turn on your phone location. You change phone setting location on while using the app, it will bug you change back to “Always” and I don’t understand why it always wants to keep tracking your location2. Must add your personal banking account to your fund in this app. The company would suppose to add fund and contribute your assigned money to it directly, not from your personal bank, I don’t get it3. Asking you to select healthcare provider and giving an option to find care giver. No thanks I will look into my healthcare provider directly. Why do they want to know so much information about your health? And what type of medicine you want to store in the app cabinet?Other apps I used to have in the past were they only manage your FSA/HSA balance, contribution, and tax information.

• Improved clarity for claim and transaction details. • Various bug fixes and UI improvements.

Version 26.02.00

Feb 16

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Category
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Supports

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The simplest way to get all your passes in one place.

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Ratings & Reviews

What’s New

Version 26.02.00

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Data Linked to You

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