I took a year of hiatus from playing only to find that the app has had many changes. Two years ago, I considered this an awesome app & proudly gave it 5 stars. Unfortunately, I can’t honestly say it’s worthy of 5 stars anymore. Some changes are good like creating side games for players to participate in & receive additional coins. The bad thing is glitches exists among those side games too, so you don’t necessarily get the coins you’re supposed to. More importantly than anything is lack of good customer service. Two years ago, I would send in a message along with a picture of what I experienced & their customer service would compensate my losses & eventually fix the problem. Now if I send in what I’m experiencing, I get a message back that ‘they’ve looked into the problem & all is okay now.’ No more compensation for losses caused by their glitches. Also, don’t expect to experience a winning streak. Another disappointing factor! Too bad the decision to change direction of the app produces disappointing gaming experiences. Example, you win a little a few rounds/spins but lose just as quick. If you move onto another game, same result. If you then decide to go into VIP, same result. So, if I decide to change strategy to play conservatively, guess what? The losing streak follows you no matter what game you play. My friend has a theory that players that make purchases on the app are probably tracked and set to purposely lose to continue purchasing. Whoever makes the decision to set the app to give little to no wins, please loosen up! Also what happened to all the Grease games?