Their software is pretty solid, and the browser based UI is clean. Works like a charm, but the mobile app is less than usable most times. The UI is really cool, when it works. Sadly a majority of the time we get the error “cannot retrieve the specified request”. This error is 50/50, when the error does not pop up the tickets load and it is awesome! Fingers crossed and hoping some updates come to fix that error.

I love HelpSpot and use it for managing customer service and sales for my small business. It helps us coordinate activity, track customer interactions and automate basic tasks. I was very excited when they introduced the mobile app with version 4, as it makes it easier to answer requests on the go (and the web interface is not that mobile friendly). Unfortunately, the app has not received the same level of polish. There are bugs in text formatting, it crashes occasionally and the interface can unresponsive. I would really value the app if it kept receiving polish and improvements.

This app needs so much work. It’s buggy and very limited on the functionality.

Needs a bit more polish, a bit neglected after 1+ years, please update. Great product! Best Helpdesk software I've used.