ASSA ABLOY Customer Support

Name: ASSA ABLOY Customer Support
Rating: 4.2 (20 reviews)
Author: AssaAbloy

Business

Free · Designed for iPad

20 Ratings
Ages

4+
Years
Category

Business
Developer

AssaAbloy
Language

EN
English
Size

41.5
MB

This app provides access for the listed ASSA ABLOY Technical Support and Customer Service departments with the ability to share and annotate over real time video stream with our Technical Support Representatives.

Ratings & Reviews

4.2

out of 5

20 Ratings

Chats logging out
07/17/2020

Sloppy7ths
Great app, I use it daily. However, I'd like to see the developers address the following: When using the 'chat' feature (on iPhone) the chat ends if I open another app. If I toggle over to an email and back, the chat has been ended by me. I'd like the chats to remain active even if I hop over to another app momentarily to retrieve information.
Chats logging out
07/17/2020

Sloppy7ths

Great app, I use it daily. However, I'd like to see the developers address the following: When using the 'chat' feature (on iPhone) the chat ends if I open another app. If I toggle over to an email and back, the chat has been ended by me. I'd like the chats to remain active even if I hop over to another app momentarily to retrieve information.
Must have app for any access control installer!!
11/19/2020

B1ggworm
I'm so happy that our Assa Abloy rep told me about this app. So far,so good. Very rarely do I have to call tech support about something, but this will make life a lot easier. This can be priceless!
Must have app for any access control installer!!
11/19/2020

B1ggworm

I'm so happy that our Assa Abloy rep told me about this app. So far,so good. Very rarely do I have to call tech support about something, but this will make life a lot easier. This can be priceless!
What a pile of junk
12/17/2020

lead free bullets
It says enter a valid email address I gave it one but it thinks because it has a lot of characters that it’s not valid calling their customer service well was kind of like calling DMV explained to the person what the app wasn’t working and they kept asking or is it this app or is it that app no it’s this app it’s on your website and it doesn’t want to accept my email address can you assist oh you’ll have to contact emtek.com felt like saying well G didn’t I just do that thanks Emtek I’m trying to make my life easier and yours since I work with your product in the field🤦‍♂️

Developer Response
Hi, we apologize for any issue you might be having! You most likely have an empty space somewhere in the email. Could you send details of what you are experiencing to mariusz.gola@assaabloy.com or use the feedback feature inside the app to report such issues so we can get it fixed. Thank you.
What a pile of junk
12/17/2020

lead free bullets

It says enter a valid email address I gave it one but it thinks because it has a lot of characters that it’s not valid calling their customer service well was kind of like calling DMV explained to the person what the app wasn’t working and they kept asking or is it this app or is it that app no it’s this app it’s on your website and it doesn’t want to accept my email address can you assist oh you’ll have to contact emtek.com felt like saying well G didn’t I just do that thanks Emtek I’m trying to make my life easier and yours since I work with your product in the field🤦‍♂️
Developer Response 01/04/2021
Hi, we apologize for any issue you might be having! You most likely have an empty space somewhere in the email. Could you send details of what you are experiencing to mariusz.gola@assaabloy.com or use the feedback feature inside the app to report such issues so we can get it fixed. Thank you.

General fixes, various improvements and library updates. -Faster load times. -Fixed bug with sending emails. -5g support for sharing videos. -Fixed bug with saving profile.

Version 6.0.98

09/26/2022

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics