Hello, we are thrilled your little ones are enjoying the games and we apologize for any frustration and/or misunderstanding. Cubic Frog® offers all of our learning apps in a "freemium" model. In this model, users pay nothing to download a Cubic Frog® app and are offered optional in-app purchases for premium features and additional content. This model allows you to get something great at no cost and have the option to pay if you want to enhance your experience or engage more deeply. Thank you again for your comment.

Dear Customer, Just email our support team at support@cubicfrog.com and they will provide you all the solutions to this issue.

We apologize for the inconvenience you’ve experienced with the app and we’ve already forwarded your feedback to our development team. In the meantime, we’d like to offer you with our other app, (Preschool Games For Kids 2+) in Cubic Frog® Apps , which contains the same game. Additionally, please reach out to our support team at support@cubicfrog.com, and we’d be happy to provide you with a promotional code to unlock the game ☺️.