Love the Bowls and coffee. However, charging a .50 convenience fee is tacky, not to mention the CC we use has to be entered each time we place an order because you can’t use Apple Pay- and sometimes the app loads really slow, so after entering a bowl I usually have to hard crash the app and start over. I like the atmosphere of the shop so I no longer order ahead, and I just use the app for the reward points. One suggestion- maybe add nutritional value of the basic bowls- for those of us counting carbs, sugar and fiber intake! :)

Playa Bowl is a delightful spot that always hits the mark when it comes to fresh, delicious, and wholesome treats. From the moment you step in, you’re greeted with a vibrant atmosphere that reflects the freshness of their ingredients. The menu is a treasure trove of delightful options, from classic acai bowls to inventive creations that cater to all tastes and dietary preferences.Each bowl is a work of art, meticulously crafted with a variety of toppings that not only please the palate but also provide a burst of energy and vitality. Whether you’re a health enthusiast or simply craving a tasty treat, Playa Bowl has something for everyone. The staff is always friendly and eager to help, adding to the overall pleasant experience.What sets Playa Bowl apart is their commitment to using high-quality, organic ingredients that are sourced responsibly. It’s clear that they care deeply about the well-being of their customers and the environment. Whether you’re grabbing a quick bite or enjoying a leisurely meal, Playa Bowl never disappoints. It’s no wonder it has become a favorite among locals and visitors alike.

DO NOT ORDER DIRECTLY THROUGH THEIR APP, there is zero customer service. It is delivered through Uber and the store will not help you if anything goes wrong. In my case, I did not receive my order because the Uber delivery driver said he gave it to his previous delivery instead of to me. So I called the store and they told me to contact their website platform tap mango. This company is located in Canada and has very limited phone hours for customer service. I also contacted Uber and they were not able to help me- then transferred me to a different department that would get back to me in 12 hours. I called the store again, and again they told me that there was nothing that they could do for me. So now I’m out almost $100, and waiting to get it back at an unknown date. You are way better off ordering through Uber eats DoorDash or any third-party platform instead of directly through the app.

I love visiting our local Playa Bowls locations. The food and staff are always great. This app is just so-so though. Once I place an order it will just have the blue “in progress” circle going forever and I just have to close the app. The order is actually placed but it’s sort of vanished from the app screens after I re-open the app. No order tracking visibility. The next thing I get is a notification when my order is actually ready for pick-up. Also, the Convenience Fee (even for pickup orders) is a letdown. App orders are actually more convenient for the store because no one has to manually take my order at the register.