I am having a problem with the “ Face ID “ feature , where after I sign out , I want to Sign back In , but the feature “ DOES NOT RECOGNIZE MY FACE AND I AM FORCED TO REACTIVATE IT , OVER AND OVER AND OVER AGAIN !! “ ….. I request that the necessary Corrections be made to alleviate the problems and inconvenience that this presents to all customers … I await your response to my observations and complaint … Thank you .. A Loyal Customer …

I usually do not have any complaints with Columbia Gas, but I have recently had an upsetting issue. I got behind on my payments and my gas was turned off. I went to the website and paid the past-due amount. Then I called the office to let them know I made the payment and asked if they could turn it back on. I have a gas-powered water heater and need the hot water. The lady I spoke with on the phone said I still owed over a hundred dollars more and my gas could not be turned back on until that was paid. I told her I did not see that amount anywhere under my account online. I checked the website a few days ago and it said I owed $22. If the lady on the phone had told me I only owed them $22, I could have paid it then and got my gas turned back on. I have been showering about once a week now when I visit a friend in Paris. I cannot wash my dishes or clothes. It’s terrible! And it did not have to happen this way. I am very upset at the customer service representative that I spoke with on the phone. She made a mistake that has made my life miserable!

To all workers included keep up the strong work obviously overlooked how important being warm is your work is dangerous & conducive towards scrutiny within. every aspect of your conglomerate. Natural gas I’d such a sensitive volatile resource. Crowns can be very heavy. I wish it didn’t cost so much but it feels real nice being warm in the winter. which it doesn’t get past me how much of a process it actually is from raw material to toasty feet w/ hot water. Thank you all very much for all your hard work ladies & gentlemen, sincerelyPrinceSprint🐺

I flip on my gas fireplace every cool morning and enjoy instant warmth. And once on a really cold day we lost power (and our furnace) but the gas fireplace kept the whole house from chill. I also bought a small gasoline generator that I can use to ramp up the fireplace fan to get even more heat if the power fails. Bring on the cold, we r ready. FP

The app is very easy to use. Only one problem for me right now. When I click on the billing tab, the app closes and sends me back to the Home Screen. I don’t know if others are having the same troubles. If so I hope to see an update to have it fixed soon.

DO NOT UPGRADE TO VERSION 1.21, This version kills Touch ID and Face ID. After upgrading, you will always be required to use a email address and password to access this app. I just loaded the December 26 update on my iPhone 13 pro and my iPad 3rd generation and the issue with Face ID and Touch ID not working has returned. Way to go, now you are going to have to keep these clowns on the payroll for who knows how long to get them to correct their latest screw up. They put the "F" in FUBAR.