When I first heard about this app, it was through an ad on either Instagram or TikTok promoting that this app was “free” and helped with consistency in your walk with Christ. I really liked the idea so I downloaded it. After going through this whole process of putting in my information, creating an account, and then basically taking a survey about what areas I wanted to focus on to personalize my plan, I’m taken to a page where I have to choose a subscription. From what I had gathered from the ad, this was supposed to a free app, so imagine my confusion. Not only that, but the subscription plans are expensive and there isn’t even an option to use a “free version” with limited features or anything of that nature, and the free trial that I was offered was only for 3 days. Needless to say, pretty disappointed. If the app is subscription based and not actually free, why is it being promoted as free? Because it’s free to download? That’s deceiving. The moment a person downloads this app, they should be given the subscription screen first so that they can make a decision if they want to pay and therefore continue, rather than have them go through this whole process of creating a personalized plan and then telling them “are you going to commit to your plan?” only to then say “oh yeah, you actually gotta pay to even access the plan you just created.”
We appreciate you taking the time to share your thoughts. We understand how the experience may have felt misleading, and we apologize for any confusion. We recognize the importance of clear communication and are actively working on making our pricing and trial details more transparent upfront. Your feedback is valuable, and we’ll take it into account as we continue to improve. If you have any further concerns, feel free to reach out to our support team — we’d love to assist you! 🙏