We’re truly sorry you’ve had such a difficult experience—we want to address your concerns clearly:1.No inactive fees: Our platform never charges any amounts when you’re not actively playing.2.Genuine reviews: All feedback on our page comes from real players; we never pay for positive reviews.3.Fair gameplay: Our games are RNG-tested, GLI-certified, and have ~96% RTP—outcomes are random, so results (wins or losses) vary for each player.Since we can’t link App Store reviews to specific accounts, we’re unable to verify the details of your spending or gameplay on our own. If you’re open to it, please reach out to our 24/7 support team via the in-app Help section—we’d be glad to look into this further with you.

We’re sorry this is causing frustration—we’re prioritizing your case!Could you double-check your bank for any refund/pending credit (payment sync delays can happen)? Our support team will reach out soon to verify your details and resolve this promptly.Please don’t worry—we’ll get this sorted with you.

We know this redemption experience wasn’t ideal, and we do process valid payments for redemptions! To get this sorted quickly, could you reach out to our customer service team with your case details? They’ll review this closely and help get your redemption squared away right away.Thanks for letting us help resolve this with you!

Hi Dtaysleezy, thank you so much for sharing your awesome win story! 🎉We’re thrilled to hear your promo money turned into a $97 payout that hit your Cash App smoothly—this is exactly the experience we strive to deliver. We really appreciate you trusting our platform and taking the time to leave such a detailed review.Thanks again for sharing, and we look forward to bringing you more fun moments ahead! 🎮✨