It is so common to see users leave negative reviews, or frowny Facebook statuses in my Cricut groups, on how they purchased this expensive machine, and have just left it in their closets FOR MONTHS to collect dust because they are too intimidated. I’m sorry, but I honestly wish I had the money to just throw at a hobby I have never done research on, and just let it sit there. Then to complain that Cricut isn’t there to hold their hand in the process. I do my research before I make a purchase and at least watch or read a few tutorials so I know what is going on. Even though my Cricut purchase was done fairly quickly, with only a couple days to study what it was, I had enough knowledge to get it going same day, right after I got home with it. I am so glad I did because it is probably one of my favorite hobbies that I have. There are so many tutorials on the Internet, and even Cricut has their own guides if you take the time to do the research online. Sure the machine only comes with a basic blade and some sample vinyl, but what else did you expect? I don’t ever expect my other hobbies (3D printing or Laser Engraving) to come with a “Let me hold your hand guide” with steps on how to do EVERYTHING it can handle. It’s up to you to succeed and learn the product that you have invested hundreds of dollars into! If I can make multi-layer projects 2 hours after opening the box, so can you! The information is out there!

…or you risk losing ALL progress on whatever you’re working on. Repeatedly, this app would sign me out when I had to switch over to the iMessage app. I would switch back and find the Machine Setup or Sign In options as my only way forward. Once back in, an image I’d spent HOURS on removing background and tidying up lines, was just about to hit upload on, had disappeared and all of my HOURS *poof* gone. This happened 3 times. Granted, I should’ve known better than to switch apps a 2nd or 3rd time, but I had important calls and messages incoming, and believe it or not, this app actually is WORSE on the iPad. When working on a project on the canvas, I lost the design a few times from this app signing me out (even though it was never closed out, merely running in the background). The user interface is ridiculously over-complicated for tasks that are so basic and remedial. You can’t do any sort of editing to an image once it’s been uploaded, and if you notice something overlooked previously, you must upload the image once again and start preparing it to be compatible with the Cricut. Hopefully you remember everything you need to do to it before hitting Upload. It’s just a disaster of an app, and it makes me very sad, because I’m loving the projects I’m making that come out good (I.e. one or two colors of vinyl, with one phrase, maybe one image and that’s it. Nothing more complicated ever works out). Bleh, rant over, time to go back in and upload the same image for a 5th time.

I’m on a timeline to finish projects, but lately, I have missed deadlines on many projects because with each new update, the app leaves out images and even entire image sets and many free fonts I’ve purchased and uploaded. I’ve tried to get help with the issues of missing image sets, but the wait time on the phone for help is hours long and getting help via email takes days or longer!!! I have been trying to resolve this issue since the beginning of September 2020. It is now November 13, 2020!! That’s ridiculous!! I am extremely unsatisfied and disappointed!!! Update: NEW ISSUES (in addition to the issues above that still have not been resolved)- On October 26, 2020, I opened my Design Space App and instead of seeing my images (uploads, downloads, image sets, etc.), I could see someone else’s images, including personal photos they had uploaded. I got off the app, got right back on it and could then see my images. This makes me extremely nervous! I don’t know if it was just a weird glitch or if my account had been hacked. I tried to change my password, but there was no way to change it through the Design Space App. On Nov 13, 2020, I updated my Design Space App, as prompted. I wish I wouldn’t have updated because now, I am unable to use images uploaded from the internet. I receive a pop up that says, “This image is not compatible with your machine. “ Again, I am extremely disappointed and unsatisfied Instead of issues being fixed, they are multiplying! If I didn’t already have so much money invested in this company, I would get rid of it and move on to a different company!!!

Upgraded to the newest version and I’m not a huge fan of it. In fact, if I could reverse to the previous version I would. So much was changed. But the biggest thing that I feel like needs to be reversed is the Vertical and Horizontal movements. When adjusting those with the buttons, they used to flow smoothly now they jump and I can’t get the text to line up right when manually kerning. They added the kerning feature into this update but honestly I’d rather keep adjusting the text myself. And then while looking through pictures, after selecting a few and adding them to my project, it used to save where I was on the image page, now it puts me right back to the top. That’s gonna get annoying when there’s over 1000 images and I’m halfway down the list and it puts me back to the top. The icon sizes are smaller. Along with the text preview size. While that’s not a huge issue, I’ve noticed it causes a slight headache because of eye strain. They also changed how many images show up on a single row. Less images per row. Bigger box that the image is in, but the image is small. While some things will hopefully be changed back, they did manage to streamline all the icons and make them cleaner and nicer. Would like the option of increasing the icon size just a little. They added a dark mode, not sure I’ll use that even if I’m working on a project in the dark. I just lower my brightness for that. They moved the save button to the right side which will take a little while to get used to but not a big deal. Just little frustrations with the new update.