85C Bakery Cafe 4+

For a wonderful food & beverage company, it is so disheartening to see the cause of its downfall being an app that only needed rearrangements and minor updates.

I don’t know which company shareholder or major spokesperson decided an entirely new rework needed to be done, but it was clearly a misguided and/or rushed job. I used to be a VIP and would visit 85°C whenever I could; nowadays, I don’t buy unless I truly miss the drinks and food. This company is lucky that no other major company thought to strike up a challenge in the same field. Your programmers were either entirely incompetent or more than overworked in a time crunch, your decision makers pushed out a product that turned off a major part of your target audience, and many don’t have an incentive to shop at 85°C anymore because of how awful the app is.

Please rework the app again with more time allocated to your programmers—WITH better programmers—all while keeping your audience in mind.

I have been collecting points with my 85c app for over a year and became VIP. Now when i try logging in to the new app it says that my log in credentials do not exist. Meaning all the points we have accumulated over time are now no longer existent! I tried creating a new account with the same credentials in hope that it would bring me back to my old account information along with my points… and it say account is already existent! How??!??! It is really upsetting and to see this many bad reviews?? There was no warning of the update occurring and when I went to go open my app, everything was gone. There should be a way for people to at least get access to the points they already accumulated over time. We will no longer be going to 85c simply because it is now a waste of time and money.

I have the latest version. This app is awful. You won’t be able to redeem your points, but it WILL take the points off your app. Be ready to wait A LONG time for the cashiers to try and navigate this app just for them to end up comping the reward without the app anyway? So I did end up getting the reward, however it was an uphill battle. This app is just awful. Be ready to hold up the long line while they take forever trying to figure out why it won’t work. JUST for them to comp it anyway. Why do I need the app at that point?