Accredo +17

Update: the app is still great to use. My only issue is with the customer service people. They make stuff up as they go along. I take Otezla & am am part of the Otezla copay assistance program. I send my payment through the Accredo app. I’m waiting for a reimbursement check. Called one CS person & after 22 minutes she told me the check was cut and UPS has it so I can track it thru them. I had a tracking number because anything a label is created for UPS, I automatically get notified by email from UPS. I double checked the tracking # & it was still showing only a label was created. I called Accredo back and spent 35 minutes with another CS rep. She told me it could take up to 30 days to get my check. Basically, both reps had NO CLUE what they were talking about and madethings up as they went along. Finally t the 2nd person figured out I had to talk with Otezla, gave me a number I& it was the wrong number 🤦🏻‍♀️. I called Accredo back, spoke with a 3rd person who put me in touch with the right person. Over 90 minutes to figure out where my check is. I’m ready to start taking another medication do it. An come from a different pharmacy!

This app makes it so easy to order my refills! I’m going on vacation and just realized I will run out of Otezla while I’m away. With the app, I can order and have it delivered before I leave!

Leaves so much to be desired. Used to get my prescriptions through Express Scripts. Received an email in February that there would be no change when Accredo started handling. From the get go there have been issues. First my insurance did not carry over. I spent weeks trying to get it situated. Finally pushed to escalation where the rep said it should have been the first thing they looked at. Now they tell me I am not eligible for a refill until two weeks after I am out of medication. I keep getting recorded messages to contact them about managing my medications. How about a live person so I don’t have to call back and go through their voice menu system?

When I originally signed up for Accredo because I had a new prescription, I gave a representative my new insurance information as I stated that I have another policy that’s being canceled. After the preauthorization, they shipped my first dose. When it came time to get another dose, they said my insurance information was expired. I gave them my new insurance but apparently nobody listened or paid attention to what I said so I had to go through another preauthorization in fear of not being able to have my refill in time which scared me because the type of medication is life-sustaining. After I thought everything was said and done, I spoke to a representative after I gave them my new insurance information for the second time and they said everything would be OK. I spoke to a representative from Dana Farber and when she called on my behalf to Accredo, they said that I was supposed to call them to give them my information. Again, nobody pays attention to the fine detail and unfortunately I had to get another preauthorization. Finally after stress and all the issues that I went through with the help of a representative from Dana Farber, I was able to get my refill. This is sad and unfortunateAnd nobody should have to go through this stress especially when we are all diagnosed with cancer and that Accredo should understand that. Overall I am not happy and I am not satisfied! I hope this doesn’t happen again when I need another refill.