Nimble Rx +12

Tracking Orders is impossible, but I like the layout

Okay so I usually get my face stuff with Nimble. I order three things. That’s one order. However i’ll get three separate texts telling me if each item has been delayed okay cool, sometimes the items come in separate packages. But when I go onto the app there’s only option to track the order. It never updates showing that the delayed order now has separate tracking. Not to mention the links sent to my phone NEVER work when they pull up in the browser. It’s incredibly frustrating when i’m not at home to sign.

Resposta do desenvolvedor ,

We're sorry to hear this, please reach out to our customer support team at support@nimblerx.com and someone will gladly assist you.

Notifications are confusing or non existent

I’ve had three prescriptions sent to this pharmacy service. The only one that went through correctly or on time was the first one. I just got off a 30 minute chat with the web support team because my app shows “refill on schedule” for a medication that, according to the chat team, was never being processed by the pharmacy. I never received a notification or call that my medication wasn’t being processed and therefore wasn’t being “refilled on schedule.” Even now I cannot find anything on the website or the app showing that my medication actually isn’t being processed despite being available for refill now. I’m glad I realized it wasn’t being filled before I was completely out of my medication, too bad I only have one day left to find someone else to fill it.

I will call my pharmacy tomorrow and get this sorted out, but it’s ridiculous and unsafe that I had to do this much digging to find that my medication wasn’t being filled. What if I was an elderly patient waiting on a more serious medication? They wouldn’t be able to navigate this confusing system to even realize they weren’t getting their medication before it was too late.

Impossible for parents to manage kid’s prescriptions

Absolutely awful app, terrible design. As a parent with a spouse and multiple children, all of us with multiple prescriptions, this app makes it completely impossible to manage a family’s medications. Only one person can be linked to the app, e-mail, or phone number, and only that one person’s meds can be managed, ever. The only way to switch is if a refill link is sent to you for another person, then the entire thing is linked to that one person. You cannot just switch at will or manage more than one person at once. Total garbage. And not sure where it goes wrong between the app and the pharmacy, but many orders have just vanished with no trace, never gotten by the pharmacy, and the few that have gone through have had major problems, like cannot select pickup, only delivery and delivery dates two weeks past the date selected in the app. Super frustrating.

Resposta do desenvolvedor ,

Hi There! We sincerely apologize for the frustrations you experienced with our app. Thank you for your feedback. We'd be happy to assist you directly at support@nimblerx.com. We are constantly working hard to improve our features, and we hope to serve you better.