ACT Fibernet 4+

This is a worst app which ever I have seen, as it doesn’t help customers to write about their issue. Customers should have feasibility to write what issue they are facing with your network. But no, This app is just one sided version (what they wanna say that will only be mentioned) for the owner. They have their own questions and answers, which will not help customers always. Now I’m having issue with data usage and billing, but where to raise complaint about it?? There is no way that you can raise complaint on app. Except for predefined questions.

Before careful before using this app for payment. Firstly, the payment part does not work as direct payment and it has third parties involved. In my case, I manage two accounts and one of them is 2 yrs fully paid and other for 6 months period. I paid the amount due for the second account using them app. The app has conveniently moved the money to the account, which is not due for another 22 months. Then the ACT people kept sending emails asking to pay the amount due. They intact wanted to blame us for not paying, etc., and after finally screaming back .. they traced it to the payment posting in 2 yr account, and promised to adjust. But the entire episode ran for 28 days .. and there was so much of stupidity, even asking me to send my entire month bank statement, to prove the money did not get posted back to my bank account! Will never use the app again for any transaction!

Sales guy came within 3 hours of me asking for internet. Explained how they work and all hifi , suggested installation will happen in the evening , made me pay online and that’s it. No one showed up. Next day I called and asked them to escalate. Nothing happens. After 2 days get a message that they don’t have a switch at my place and it may take 7 days. I call again and tell them my neighbour apartment are using this service how can switch be not there. They have no idea. After 4 days someone calls and comes to put a switch . He said evening they will install and activate. Nothing happens again. I call them they say anytime today it can happen….. of course nothing happens. Can’t think of a worse company than this in this kind of tech industry