Active Experience 4+

This App Doesn’t Work

It’s embarrassing to me that an event as large as the LA marathon is using this app. To start, I couldn’t set up an account on the mobile app because it was prompting me to enter my birthday but the drop-down field to enter it wasn’t working. I found a workaround by signing up on my laptop instead. Then, the app description says that there is a gps tracking map where you can track a runner. This is a lie and this feature doesn’t actually exist. To most spectators, this is the single most important feature. I’ve been to large marathons (NYC marathon) and much smaller marathons (smaller cities in California) and all of them have had the ability to track a runner on the map. This app doesn’t even have the course map at all, even WITHOUT a tracking feature, which is also huge a miss. There is no reason for the LA Marathon to be using this app when better ones exist - and judging by the other reviews they’ve been using it for many years. Again, just embarrassing.

Runner tracking doesn’t work

I would rate negative stars if I could. Absolute garbage of an app. Fails at its core purpose of tracking runners. Made sure to request following a runner in the LA marathon and confirmed that the runner accepted the request. App notes that I’m “Following” the runner but their location is nowhere to be seen. Good thing we noticed the other 1 star reviews and asked dad to carry his phone with him just in case. He didn’t want to carry the extra weight we’re glad we insisted. Events should completely stop using this app and move to a competitor. The $100+ entrance fees for participants should guarantee a seemless experience for families to accurately track and cheer them on at different points in the race.

Buggy

I was directed to this app for a virtual event which started Oct 7th. Neither my wife or me has been able to get it to open after we individually selected the race. The app starts to open, then closes suddenly. I am about to start reloading app again after deleting and starting over five times - here goes.

UPDATE : Perhaps too many people were attempting to download to use for the FBI Agent Association Virtual 5K memorial event and contributed to the problems. At the time of the event the app loaded and both my wife and I were able to load and used for the event and the app worked flawlessly.

Developer Response ,

Thank you for your feedback. We were able to solve this issue and have corrected it with our most recent update. If you continue to have issues, please reach out to support@active.com so that we may troubleshoot and help.