ADCB 4+

Disappointing and lacking

The app offers a lot less functions and is much slower after the update. The older version, was 10 times more practical and faster. This is a very ill thought update, from someone who clearly doesn’t use the app themselves or they would have known better.

Developer Response ,

Hello Ranouscka, I apologize for any inconvenience. Kindly update to the current version for a more secure and convenient way to access your accounts. Feel free to reach out if you are still having trouble logging in. A.M

No excuse!

At a time and age where most of the population depend on online for their banking certainly much more in UAE, this bank still operates as if it’s 1990s. The app is terrible. Don’t let me get started on the website which looks like an HTML with an SQL server back end(very old technology). Is there any interest of developing something remotely responsive to customers needs? If there is, it’s a secret. A well kept secret.
Take Emirates Nbd for example, is a national bank, but the experience on the app and the website far exceeds expectations why not to be like Emirates Nbd. Or just aspire to?
It is unfortunate that this bank has been operating for years and still fails to meet customers basic needs, do you know what happens to such organizations eventually? Not good.

Good application but

I like the interface , it fulfills most if not all of my banking needs , it became a bit slower after the last major upgrade as after each touch you will need to wait couple of second till it loads .

I like the credit card controls , very effective and easy to use .

But , the app shows the last page contents when using the app switcher , not very smart especially if you are trying to keep your data private, other banking apps easily would hide that out until you reopen the application .

Touch points details doesn’t give much other than the total points you have , I would think adding more into the dashboard will be great , like last transaction and how much it earned you, or bonus points you were able to acquire ... etc

Developer Response ,

Hello, thank you for sharing your thoughts. We have taken your feedback into consideration for the next update.
M.I