ADP Mobile Solutions 4+

HR for Employees & Managers

ADP, Inc

    • #7 in Business
    • 4.7 • 2.3M Ratings
    • Free

Description

ADP Mobile Solutions provides you with an easy and convenient way to access payroll, time & attendance, benefits, and other vital HR information for you and your team.
For your best experience, use iPhone 7 or later.

- All the features listed below may not be available to you. If you have question, review the FAQs in the Settings menu in the app.

- This app is available to the employees and managers of companies that use the following ADP products: Workforce Now, Vantage, Portal Self Service, Run, TotalSource, ALINE Card by ADP, Spending Account / iPay Statements, and select products outside the US (ask your employer).

Key Employee Features:
• View pay & W2 statements
• View & request time off
• Track time & attendance
o Punch in/out
o Create timesheets
o Update, edit, & approve time cards
• View pay card accounts
• View benefit plan information
• Contact colleagues

Key Manager Features:
• Approve time cards
• Approve time off
• View team calendars
• View executive dashboards
Security:
• All application requests and transactions are routed through ADP's secure servers
• All network traffic between the mobile device and the server is encrypted
• All employee information cached on the mobile device is encrypted
• Username and password protected
• Login sessions time out from inactivity
• Accounts locked out with excessive login failures
• Fast and easy login with Touch ID or Face ID
• Recover or reset forgotten user IDs and passwords
Investment options are available through the applicable entities for each retirement product. Investment options in the “ADP Direct Products” are available through ADP Broker-Dealer, Inc. (“ADP BD”), Member FINRA, an affiliate of ADP, INC, One ADP Blvd, Roseland, NJ 07068 (“ADP”) or (in the case of certain investments), ADP directly.
Certain advisory services may be provided by Financial Engines™ Professional Management, a service of Financial Engines Advisors, LLC (“FE”). FE’s service are made available through connectivity by ADP, however, FE is neither affiliated with ADP nor any of ADP’s affiliates, parents, or subsidiaries, and is neither endorsed nor recommended by any ADP entity.”

What’s New

Version 4.3.3

This release of ADP Mobile includes minor usability improvements, performance enhancements, and bug fixes.

Ratings and Reviews

4.7 out of 5
2.3M Ratings

2.3M Ratings

De Wildt ,

Painfully slow and fancy fancy user interface

Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN!

One more complaint is the payroll compare this would actually be useful if it included your earnings.

Developer Response ,

To help this please try turning on WIFI calling found under general settings and clear your phone's cache. It can also help once you have cleared your cache to reinstall the app. Hope that helps.

asiyarox ,

The laggiest app there ever was

I’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches.
First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN.
The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon.

Authentification issues ,

Support is very unresponsive

Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems.

Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing

Developer Response ,

Hi, happy to look into this but need some info. User name, phone type and OS version, what error you received or description of issue and if you can send a screenshot email to adp.ios.feedback@adp.com. Thank you, DS.

App Privacy

The developer, ADP, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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