ADT Control ‪®‬ 4+

You have to realize I have my own camera system set up and I’m already using a Ring doorbell. I got a deal through my home insurance to get the equipment etc. at a cut rate. There was already an old ADT system in the building that didn’t work. The installer was a really friendly guy. I didn’t really have that much to install, I didn’t need the cameras and I didn’t need the doorbell. So I needed a bunch of motion detectors, flood detectors, door detectors, and window detectors.

Given that, for the week that I’ve been using it, it does exactly what it supposed to do. I can arm it for when I’m away I can arm it for I’m at when I’m home. The fact that I can’t hit a panic button when I have my cell phone is probably a good idea, considering I can accidentally jiggle my phone and hit the button. Having used home automation for a long time, you can’t expect seamless integration between different platforms anyway.

You have to give them credit, they could’ve completely fallen off the map but there seems to be some effort put into making this a functional system. It’s clear that they are not riding the newest wave of app security systems, but that’s not what I needed and it does exactly what I wanted it to do.

Thank you so much for your feedback and for being such a wonderful part of the ADT family. If we may be of any future assistance please do not hesitate to contact our specialists directly at 1-800-238-2727.

Alarm panel goes offline but all my other devices & services stay on. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. . I have documented all my calls. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. I’m very disappointed.

We are disappointed to hear of the experience that you have had. We are happy to help you with this. Please reach out to us at alwaysthere@adt.com.

Sad to say I’m not impressed with adt. For as much as you pay every month for their services you would think it would be better. When I first got the system activated I was told by the person who came out that I could set the cameras up to only record if the panel was armed took me months after starting the service in my name to realize they won’t record being set up that way, called customer service and no one had a clue what I was talking about or even how to fix the problem so my cameras have to stay active at all times and you only get 6,000 clips a month. Moved into this house with the system already set up and active in previous owners name and I still had to pay money to have it installed (which was already done) and money to activate (which was already active).You can’t just switch it into your name guess they need the money. I can’t watch any of the videos from the cameras on my phone without first restarting my phone, and that’s very annoying. I get notifications 3 hours after something triggered one of the cameras. Also I’ve been able to enter my house a few times without the alarm panel going off, that doesn’t give me and my family a piece of mind. Unfortunately I’m stuck with the service for another 2 years. Wish I would have done my research before taking over the contract of the previous home owners.

Hello. We are so sorry for the frustrating experiences. Please give us a call at 1-800-238-2727 so we can troubleshoot with you further or arrange for a service appointment if need be. Thank you.