Apparently, AC won’t let you add your Aeroplan card to the iOS wallet unless your phone region is set to Canada. So for us expats that live in the USA but travel to Canada frequently we can’t collect points on affiliate purchases without carrying a physical card and pulling it out like a caveman.Also, the app requires way too much data bandwidth to operate properly or at all and that can be a HUGE problem at places like airports where both mobile and WiFi hotspots can be overburdened. Places like Austin and San Francisco and even Toronto airports all suffer from these issues. Literally couldn’t use the app at AUS just recently because 4g, 5g, and airport WiFi were just swamped.It’s like the people that designed this app don’t travel and test the app in the real world.
RESPONSE TO AN EARLIER REVIEW (Sep 8, 2020):Thank you for your feedback regarding check-in and boarding pass.After you've checked-in (using the app), the boarding pass becomes available in the app and can be found at the bottom of every screen for quick and easy access. Boarding passes stored in the app are also available offline. You shouldn't need to retrieve them through the check-in window.The app will also automatically attempt to retrieve boarding passes if your booking is saved in the app (in Trips), but you can manually add your boarding pass to the app by following these steps: From 'Home' tab, press the menu button in the top left corner, then press 'Boarding passes'. From the 'Boarding passes' screen, press 'Add boarding pass' and provide your booking reference number and last name, then press 'Add'.We'll be making some improvements in this area over the next few releases, but in the meantime - let us know if the steps listed above worked for you.Questions? Write us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 5, 2020)Thank you for your updated feedback regarding the app. At every app start, the app automatically pulls/fetches the latest information for all bookings in the app, as well as retrieves updates for flight status, and Aeroplan profile if you're logged in. This means that a few seconds after the app starts, it is always showing the latest and correct information for your booking, flights, and profile. To let you know that everything updated correctly (or not), we display the last updated time on all screens which pull information from these backend systems. Look for the "Updated less than a minute ago" messaging, which usually appears near the top of the screen. If this information cannot be updated, then you'll see a different message, such as "Updated more than an hour ago".Even with the tips we provided earlier, it sounds like the app isn't working as well as expected for you. We're sorry to hear that. In our earlier reply, we asked that you kindly reach out by email - but we haven't received anything from you yet. If you have suggestions for improvement, found a bug, would like some help troubleshooting or just need someone to talk to about the app then please write us at mobile@aircanada.ca, and include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 19, 2020)Hello jsonlinter, we still haven't heard from you! Get in touch anytime by writing us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.