With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.
EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.
BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.
TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet.
KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.
FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.
READY TO DOWNLOAD?
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.
Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 firstname.lastname@example.org
® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
Version 5.42 of the Air Canada app brings new features and improvements, all inspired by feedback from our customers.
• Passport expiry reminder: We'll remind you when there are six months or less before your passport's expiry, so that you can renew it ahead of time. Keep your passport updated in your Aeroplan profile, and the app will automatically populate your passport details at time of check-in.
Have a suggestion, idea, or encountered a bug? Let us know via the ‘Customer support’ section in the app, located under the 'Home' tab.
Enjoy the latest updates? We’d love to hear from you! Please rate us 5 stars and share your thoughts in a review.
Ratings and Reviews
Dedicating this to the wonderful staff of Air Canada !!!
Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.
Great app but dissatisfied with customer service
This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly.
The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this.
It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!
Cannot Access Tickets
While I am usually a huge fan of this app and a fellow Product Lead on a global mobile app, I found a Sev 1 issue that is impacting the user experience. My ticket is not accessible in the app, both from the reservation and the quick action drawer. It quickly pulls up and then back down, without the ability to interact with the ticket or download to Apple Wallet. I also tried the text a ticket feature but the web view simply times out. There’s no way to access my digital ticket so I had to retrieve a paper ticket. Hope your team can resolve this quickly as it impacts the traveler experience, especially leading into a busy holiday weekend!
Developer Response ,
We sincerely apologize for the inconvenience you've encountered with our app, specifically the boarding pass issue you mentioned.
We've received similar feedback from a few other customers, and while this issue is frustrating, it seems to be an issue affecting a limited number of customers. Our team is actively working to identify and rectify the problem.
We'd like to mention that as of today, July 22, we have released version v5.35.1 of the app. We invite you to update to this latest version and check if the issue persists. Should you still face any problems, please reach out to us by email at email@example.com with the subject "App Review from Product Feedback - Jun 30, 2023" or update your review.
As a temporary workaround, you can choose to have your boarding pass delivered via text message during the check-in process. This text will contain a link to access the boarding pass online, where you also have the option to add it to Apple Wallet.
Thank you for taking the time to provide feedback, and we look forward to improving your experience with the Air Canada app.
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The following data may be used to track you across apps and websites owned by other companies:
Data Linked to You
The following data may be collected and linked to your identity:
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- Contact Info
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The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Air Canada
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- Requires iOS 15.0 or later.
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