Airbnb 4+

So I have had a lot of horrible experiences with airbnb over the past few years and todays events are the final straw. So I attempted 4 different times to book a 2 night stay and each time the hosts asked me to withdraw because they didn’t have updated schedules loaded. So clearly this is stressful by itself. Well I tried a 5th time and this is where the app failed. My search was pretty simple I basically just filtered out extremely expensive places and anything less than 2 bedrooms. Well I found another acceptable place (I thought) I booked and wow it went through. I was on a road trip and got back 3 days later and was showing the bookings to my friends going and realized it was a 1br so I cancelled right away. I was only refunded 2/3 of my money. This was about 3-4 days after the booking and over 6 weeks before the trip. Basically they have horrible policies and a broken search engine. Overall the company shows it doesn’t care for us by not openly showing the “cleaning fees” (turns out they don’t take a percentage of that fee, that’s why all the hosts have MASSIVE cleaning fees) you only see them when you go to check out and find out the cleaning fees are frequently the same cost as the nights stay and in some cases 2-3times that. The least the company could do is average that into the nightly costs. I highly suggest you find a different app to book through.

we went on a family vacation, rented this place because it looked nice in the photos, but when we got there we found that this place, which charges around $200 for cleaning, doesn't clean at all. dust is everywhere, on the paintings on the table, the floors are very dirty, the kitchen and everything in the kitchen is very sticky due to a layer of grease, a broken curtain on the window near the kitchen, the hair of the previous tenants in the beds, but this is not the worst thing, we found mold In bathroom. I can list problems forever. in general, the vacation was ruined due to the fact that we could not stay there, when we asked for a refund for the second and last day of stay, they refused to refund saying that we would fix everything, but who needs it so that strangers during your family trip people will clean up for hours and interfere with your family vacation. in general, $ 1200 was spent, of which I received back $ 34 lol this is not only Host's fault, but also airbnb. because they said that they will solve this issue, but also they are very unprofessional in their work. if you decide to relax and not have headaches don't go here. i lost 1200$ + we rented a hotel due to poor service so as not to stay on the street for 700$ and two days of stay cost us 2000$ because neither airbnb nor the host know what service is, they just think how to rip off your money