Airside Digital Identity 4+

I repeatedly entered my vaccination info. Every time, it changed the dates that I'd entered to one day before the date I entered. I repeatedly erased them and re-entered the correct dates. Sure, I could abs did enter one day ahead, but when i told the devs, they just said to enter one day ahead instead of fixing this inexcusable glitch. There's a button for entering boosters. But, of course, it's grayed out and doesn't work, forcing you to back out several screens. Plus, the vaccination card you already photographed? You have to take another picture of it every time you document a booster. Does the develop team bother to test? Obviously not. Scanning for the chip in the passport is a disaster too. Count on 5-10 minutes. Not that you could just enter your details manually according to their supposed update of their app to permit that. I didn't see where to enter passport info manually. I wasted enough time with the vaccine nonsense and finally getting the passport chip to scan. If they can't make an interface that doesn't require end users to drill down to find where to manually enter passport info, I’m not going to waste more time trying to find it. After 5 selfies of me wearing the same shirt in my passport photo, it rejected the selfie and timed me out for 24 hours. Avoid.

We're sorry to hear you're having trouble using the Airside app and appreciate the opportunity to assist. As a temporary fix for the vaccination service, set the date to one day after the correct date so it will reflect the accurate vaccination date. After entering your first shot, tap Confirm and Continue, then Confirm, then tap Add a Shot --no need to go backwards! The additional photograph required for subsequent boosters accommodates those who have multiple vaccination cards.

The manual entry option included with version 3.18.2 is offered during the MRZ scan, which occurs right before the NFC chip read. At the bottom of the "Scan your passport" screen where it says "Enter Manually," you can tap that to enter your information.

If we can help further, please contact our customer support team at myside@airsidemobile.com. Thank you.

I couldn’t scan my passport and when I tried to enter my info manually and I finally gave up trying to add my birthday. I was born in the mid 1900’s and it expected me to swipe a calendar from 2024 back to my year of birth! That was ridiculous!

For the manual entry feature, tap the default date under Date of Birth, then tap the month that's showing. Scroll the wheel to your birth year, then scroll the other wheel to the month. Tap outside the date picker to continue entering your passport information. If we can help further, please let contact us at myside@airsidemobile.com.

Tried to scan passport. World not work after multiple attempts. Added manually. Then the App would not read passport chip. No way to move on.

We're disappointed to hear this. Passport chips may be read inside the front or back cover, on the signature/photo pages, or outside the front or back cover (passport closed), so we recommend trying the NFC read in all possible locations. You may also try rotating your device 90 degrees when attempting the read. If we can help further, please email us at myside@airsidemobile.com.