Alabama Power 4+

Really Well Done App!

I am quite impressed with how well done this app is! Downloading and installing was quick and easy. Logging in was a snap by using my existing website login credentials. Paying my bill was a breeze using my existing checking account setup. Kudos to the developer(s) for a job well done and to the company for hiring qualified professionals to do it right!

Amount owed issues

It does not change amount owed if you make a partial payment. I made a partial payment a week and a half ago but it still says that I owe the full payment. When I try to make another payment it wants me to pay the full amount like I never made a payment. Please fix this!! On the old app we was able to see how much was left that we owed after a partial payment and it did not try to make us pay the original amount every time we tried to make another payment. For some of us our power bill is extremely high no matter what we do because of the heat so we have to make weekly payments. We need to be able to see how much is still owed not how much was originally owed.

Developer Response ,

Sorry to hear that you didn't have a great experience with our app. Please send an email to customerservice@alabamapower.com with your account information so we can look into this issue.

Maybe a good app if

It did not reset/refresh the login page every time the app is made active. I paste my login info into the app. When I switched back to copy the password, the screen shows a refresh graphic and clears all fields. Ok, I’ll paste the password and type the id. Great, now it presents an unnecessary message requiring me to change my password. My password is already secure, but no. Ok back to my info app to create a new password. Back to the app and …. Refresh. Back to a blank login screen. Lol. The app might be better but I literally can’t use it. Hilarious. Does anyone test anymore? If people are typing memorable PWs, the PW is flawed and likely guessable by automated attacks. Oh well.

Developer Response ,

Hello! I apologize for the inconvenience you're facing. I'll relay your concerns to our tech team for examination. Regarding the prompt to reset your password, this is a consequence of newly instituted password security measures that have been implemented.