alias: sell sneakers + apparel 9+

I sell almost all of my shoes on Goat and have a seller score of almost 600. Alias is really useful for being able to see more sale data especially for used shoes which is primarily what I sell. However this app is really buggy. Currently I am having an incredibly frustrating issue for my goat storage listings where the inner angle photo disappears when I am submitting them for sale, but I cannot retake this inner angle photo because I don’t have the shoes with me, they’re in goat storage at their facilities which is the whole purpose of doing goat storage flips. I know the photos are there because relisting used shoes in goat storage uses the same photos from when I bought them including the inner photo except it disappears when the shoes reach goat storage. I have had this happen 4 times in the last 2 weeks and the goat employees don’t seem to understand what I am talking about when I email them. Overall I love goat and believe it is infinitely better than StockX and I feel like alias is an amazing idea but it needs a lot of work.

Goat app has been my absolute favorite app for buying and selling apparel, I have been selling for over 2 years. After I download the Alias app a pair of shoes I sell get rejected and get sent back to me. The address I gave Alias was mysteriously gone and a completely random return address appeared was entered. My shoes are now sitting in a post office for 4 days because the address is incorrect. I contacted support before the package was even shipped to make sure it was the correct address and they told me it was correct. I then go to USPS after waiting multiple days on an update and they tell me that they can either ship the package back to to origin and have it reshipped to me or I can pick up on a time frame that is unable to co-exist with school and work etc. extremely disappointed with customer support.

If alias is going to consistently say that my well taken care of DS pairs I've sold through their app aren't up to their standards because of ghost "scuffs" that simply aren't there or for being "tried on" (Guess what alias sometimes shoes are unboxed and reboxed to take photos for selling on other platforms. My shoes aren't unds'd just because I didn't fold the tongue and laces back into the box the exact same way as the factory after taking pictures for sales listings.) I feel like if Alias is going to hold us sellers who are literally making them all of their money to such high standards then they should probably at least take care to protect shoes when they send them out to buyers so that the box doesn't come crushed due to them being lazy/ cheap and using barely any packing paper. The fact that Alias doesn't even try to protect the goods they're shipping to
us is more than enough to let me know they don't care about any of us consumers or seller. I will be moving all of my sales and listings elsewhere from now on. 💁🏻