Alphatrak 12+

Slow response time

The app is way too slow. For instance tonight it has taken 30 minutes to try and load information. And it still in a holding pattern. I have 2 diabetic dogs and the time it takes to record is way too long. Please fix!

Dear Zoetis,

You are a multi-billion dollar company, and I expected better... The AlphaTRAK app has been nothing but trouble—it crashes CONSTANTLY and freezes during the registration process, so I haven't even been able to use it properly. I’ve waisted a few hours trying to set this up (which is saying something considering my multiple degrees in CS). The app and Bluetooth feature was a MAJOR reason I chose your product over others, and it's incredibly frustrating. Please, either fix your app or consider contracting out its development to someone who can actually make it work.

Crashes every time any operation is done

On an iPhone 14. This app is comically unstable. It crashes every time you add a measurement or scan the meter or change screens or do just about anything else.

The fact that they’re not rushing out patches on an emergency red alert type of schedule to get the stability higher is baffling. Must have outsourced its development and now are stuck with not being able to make changes or something weird.

It will get the job done. But be prepared to re-open the all 2 or 3 times to get your meter read most times.

Developer Response ,

We recommend you update the app via App Store.