Amazon Prime Video Ratings and Reviews

I agree with the last reviewer in that browsing the library available is very difficult. If you need a subscription to a different channel it should be in it’s own section! Plus, sometimes, no, often when I’ve been watching a series I go back and can’t find it when you would think it would be more like Netflix, sitting there in plain site waiting for you to watch it again, but, NO, you have to remember what it was called and go to search and find it that way. And some of the British shows are just difficult to remember the names of because they aren’t names of shows we are used to hearing about in the US. Overall, I love Prime and it’s originals, but this app needs help! Please people, see if you can do what Netflix does-it’s not that hard!

Purchased a lot of movies. The app still recognizes the purchase but My Stuff/Purchases will only display 20 titles. Resorting from recent to A-Z or Z-A will display a different set but again limited to 20. Whoever thought that limiting purchase display list to 20 instead of being able to scroll though all purchases should be fired for incompetence.

Tried to report but it sends you to a chat feature. After being bounced to several people, I got the standard uninstall and reinstall the app and restart ipad. Neither worked. Tried to report again and once more bounced to several different people in chat. They seem to be unwilling to report as a new bug when they fail to solve the issue. Their work around is to go to web address to access purchased movies/shows given My Stuff/purchases is broken. Alternative if you remember every purchase you can use search feature to find it and finally have the option to play. No more purchases until they get this fixed. The work arounds are annoying and take more time when it worked before the update.

F on the last update and D- on chat experience.

The worst company and the worst streaming app I’ve ever experienced. If I could give it negative stars I would. They very clearly have bots leaving positive reviews to adjust their rating because the internet is filled with others saying the same thing i am.

The entire purpose of this app now is to force you into buying a dozen channels just to be able to watch any of the content. The UI is the worst of all the apps. None of the content I’ve purchased shows up as being mine when I search for it. Countless times it has tried to get me to purchase a movie or a season I ALREADY OWN. On top of that, if you search for a show/movie it will often make it seem as though it’s free until you start watching. Then that literal same video and any sequels (that were also listed as free) will suddenly cost money to watch.

I’ve tried filing complaints, giving feedback, expressing concerns with customer service. Avoid this app like the plague, you’ll sign over the rights to every bit of privacy you have and in return you’ll be scammed out of your money and ignored by the company when you try to correct issues.

Purchased Discovery+ subscription on my Prime Video account mainly for Expedition Unknown and am now being charged to stream it or can’t find the included version. Finding the shows the are included in my subscription or currently watched are too hard to find, however the same shows for purchase comes up first even when they are included in my subscription. This is a rip off. Why should the app charge you for shows that are included in your subscription? Why pay for the channel and this (plus others) that are included just to purchase what’s supposed to be included? Maybe this is a change but it’s too much work to look for what I’m already paying for. Also huge con that they don’t offer Peacock but I’m sure if I purchased their channel, it would be the same thing. Considering canceling as other streaming options can bundle more channels for a better price by the time you add all the subscriptions and don’t even get what’s offered without paying additional on top of the channel. Not worth it with other streaming options for me.

Like, I’d get it if it was a smaller or a free service. Honestly, it’d be fine. But having to wait for something to load then I can click skip so I can then wait for the show I wanted to watch to load after? And even worse, the app crashes a lot when I hit skip, or just kick me to the Home Screen of the app. And maybe it wouldn’t bother me as much if you didn’t constantly push paid-for content and makes it more difficult than it should to filter the shows included with subscription. While The Grand Tour and The Tick are easily some of the best shows here, the latter is a HUGE example of missed opportunity through the lack of pushing. Even buying and watching super hero and comedy shows before finding The Tick myself, it never once showed up in suggestions. And that’s one of YOUR shows that I couldn’t find until a YouTuber mentioned it existed, off hand, in a video about something else entirely.
So many missed opportunity and problems within the app, and the ads are just the Cherry on top that made me wanna rant about my gripes with the service.

i thoroughly enjoy the selection of tv shows and movies prime video brings. add ons, especially the HBO add on just heightens my experience. despite this, the developers have plenty of work to do with the app itself. it works just fine on the tv but the app is another story. often when i start a new episode the pause screen remains while the video continues to play in the background. i try to tap to make it go away and nothing happens. i try to tap anywhere to make it do anything like press back to return the home page or press pause and nothing works. i even exit the app and close the tab and the audio continues to play in the background. even turning off my phone it continues to play for several moments after. at first i thought it was just my ipad since it was an older model and has a history of issues but i continuously had the same issues on my iphone. not the end of the world but certainly annoying

A lot of people come here to complain about the ads and I get it. You already pay substantially for Prime, why would they need to make more money by selling ads? But I think this is the wrong place to complain about the company’s business practices. I would like to draw attention instead to what a half-baked app this is. As others have noted, it doesn’t sync across devices. It frequently doesn’t remember where I stopped watching at all. And to get to point in the episode it should have indexed to, I have to sit through ad breaks that I already sat through before. The bright side, if you can call it that, is that the experience on mobile is 1000% better than on Xbox, where the devs spent so little time and effort that the app is more or less unusable. The UI is unintuitive and it seems like they spared little effort to show you things you can spend more money on and largely neglected to show you things you might just want to watch.

Enjoy for the most part. Don’t mind a few commercials. I really enjoy a lot of the foreign shows and movies. But don’t like only getting one season, I usually check to see how many seasons are available before starting something to see if I want to invest my time in something I may not get to continue. I hate finding a show that appeals to me only to find out there was only one season. For shows with only one season it would be nice to know if it gets wrapped up or ends in a cliffhanger. I don’t like spending time trying to research if everything gets resolved at the end of a season or two. It would be nice if it says one season but everything gets resolved or if it says cliffhanger. Who wants to enjoy a show that leaves things unresolved. No one!
Thanks. Really really love when there is info on actors and some of their other work!

This app is super deceiving. It shows all the movies and tv shows that you could get by purchasing the prime package. After some digging, that initial purchase does not include all of the movies and tv shows that pop up on the app… you have to make ADDITIONAL purchases to get basically any movie or tv show that is worth watching, to add these additional streaming services/ ‘channels’ it’s about 10$ a month added on to the 12$ you already spend a month on the app itself…. So in a nutshell, it shows you all these popular movies that people watch and love and these super highly rated movies, but you can’t watch them with your initial purchase, you have to buy another ‘package’ like paramount, Starz, showtime, etc. I understand they are trying to make it ‘more convenient’ so you can stream all your favorites in one app but it’s deceiving and honestly is a total waste of money. Way too expensive when each additional channel is about 10$. Just my opinion though.

It’s amazing to me how the last few updates have transformed this from being a really solid five star app to deserving less than one star. I gave it two out of loyalty.

In the past, you could see the upcoming episodes under the one you were watching, like every other video streaming app. They changed that.

In the past, the auto rotate kicked in at a much more intuitive point. They made that a lot worse as well, replacing it with a button.

In the past, when you were watching a series, the app saved your progress, but now it only does so every so often.

In the past, if you were watching an episode of a series and closed the app, when you re-opened that episode, it would start back up where you left off. Now it starts from the beginning.

Many basic functions any video streaming app should have have been kneecap or removed in recent months.

Honestly, it’s like a concerted effort to try to destroy the app. It was one of the best video streaming apps before, but now has become as enjoyable to use as scooping out your own eyeballs with a scalding nail.

I don’t know if this is something that the developers are doing to look busy and save their jobs but please stop. Sitting on their hands and doing nothing would’ve been much more preferable. Roll it back a few versions and stay there.