Amazon Shopping 4+

Since there is nowhere on the app to provide feedback on the interface, I guess I have to do it here, and I guess the first suggestion is for a place to ask questions and leave feedback about the interface.

Second item: put my friggin Lists back the way they were!! Why do you feel the need to screw up a perfectly good system?! What’s with the new icons and why are their two when they seem to do the same thing? I lost the functionality of being able to search my Lists for stuff. Very bad!! I now have you grouping things together for me - other than in my Lists… why??? That’s what the Lists are FOR aren’t they?? 🤦🏼‍♂️ Ugh, come on, guys! I get that you want to make things better, but where are you getting your intel from? Did I miss a survey? Did someone actually suggest jacking up the Lists and then not tell anybody - just sneak it in??

I love the app, love the services, love Prime (except for all the videos that do NOT come with my subscription… 🤬). But I reeeeally do not like you ruining Lists!!

I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund”
“You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting)
“Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.”

THATS EVERYTIME IM ON CALL WITH THEM.

After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format.