American Eagle FCU Mobile 4+

I’ve been a customer with the bag for over 40 years. I’ve used the online service at the very beginning when it came out and right now the change that you have made on the website is good except for the bill pay area it’s it doesn’t flow. well it’s the wording may need to be changed. It’s not very clear when you wanna pay a bill versus looking at you pay you might wanna look at that other than that it works great

Dear member thank you for your feedback it is very important and helpful for us. I think we can help you navigate the external transfers as it did not go away but is in the Pay Bills area. if you can please call our Member Contact Center at 800-842-0145 they can help show you some of the new features and take in any other feedback you have for us. Thank you again Digital Banking Services

AEFCU did some updates over the last couple months, supposedly to improve the app. There are times app requires to sign in; I start to go to find my password and then it’ll sign me in a few seconds later on its own without my face being on it. My second time depositing checks that the system freezes; instead of showing right after the deposit was made, I didn’t see it for days, that’s a first. Today the deposit froze again, the buttons to cancel or deposit frozen then a handful of seconds later, it beings processing . Other days rejecting my face id. What is it with this app? Seriously I just wanted to pay on my credit card or deposit a check. Way too many unnecessary glitches. And good luck with the SecurLok they recommend, it’s locked me out a number of times and their SL service reps can’t help other than tell you to make a new account, I now have at least three in outer space.

Dear Kindred Souls, I am sorry to hear you are having issues with the biometrics on our app, We have noticed that the face ID is very quick on the app so if you look away too soon that can cause it not to work but if you can please contact us we would love to help you further. We have updated our mobile app in mid 2021 and will have more updates coming. Please call my contact center at 860-568-2020 or email us at AEFCUDigitalHelp@aefcu.com

UPD0: Developers please note after May 2020 ALL reviews are bad. Do you pay any attention to this? One of the worst bank apps. Huh. The app was not updated for 5 months. No wonder it does not work. Also, look at the canned answers from developers. It’s funny and unprofessional. UPD: Called the number, was instructed to reboot the phone and reinstall the app. Of course it did not help. They said someone from technical support will call me back. Of course, no one called. UPD2: tech support called back. Asked me to remove all keyboards but the standard US. Now the app works. Developers need to fix this bug ASAP. It’s ridiculous of not being able to use keyboards other than US. UPD3: As the developers don’t give a sh…. on users complaints, I decided to move away and stay away from AEFCU. UPD4: … and no one cares at AEFCU… more of a reason to depart from this institution
UPD5: Still no update to fix the keyboard bug? Really? 10 months of hard work and no update?

Hi Kot1961,
We do not use canned answers, and would be happy to help if you are still having issues. We are not aware of any widespread problems using iPhone at this time. Please contact us at 800.842.0145 for assistance, in order to troubleshoot, it's best to have the user available.