Allows a cardholder to control the how / where / when their payment cards are used via their mobile device. Turn your card on or off with the touch of a button. Set location based controls. Block international transactions or set spending limits.
Improvements and Fixes
Ratings and ReviewsSee All
Touch ID Fail
I do like this app but, as others have mentioned, this app looses the ability to use Touch ID after a few days. I use very complex passwords and Touch ID. This works for a day or two but then this app no longer prompts for Touch ID authorization and you cannot paste password into the authorization field. I would need to use an easier to remember password which kinda defeats the point of all the good security this app provides :( PLEASE FIX THIS! I’m finding that this annoyance is preventing me from using this great app... and I have been thinking about not using this app and deleting it which is a shame.
Update on Sunday junked the whole thing!
Edit: after the update Sunday, I can’t use anything. Can’t log in, can’t change password, can’t even contact them about the issue. This is my bank card, so this is a major issue.
I thought this was going to help protect my bank cards, but now I wish I had never got it. It’s a super confusing app first of all. Turning things on and off, I’ve had my car declined several time and have to go in and figure out how to turn on/off what buttons to get it to work. Now some how I got logged out of the app completely and it will not take my password. I’ve tried resetting my password and it doesn’t send me an email with the token I need to change the password to get back in. When I try to contact them, it just goes to a blank white screen with nothing on it. I can’t find a number or anything to contact them, so I can get back into the app and finally get rid of the app completely once I’ve deleted my card. Don’t get the app. It’s an annoyance.
Developer Response ,
Hello, Sammy D!
We hear your frustrations and sincerely apologize for the issues that came with the previous version of SecurLOCK Equip (1.0.10).
While the workaround for the ‘LOGIN_103’ and password reset errors was a simple reinstallation of the app, this should not have happened in the first place. We are determined to do better moving forward.
With that said, version 1.0.15 of SecurLOCK Equip was released on Monday, 04/22/19. This new version should completely resolve all login and password reset issues.
If you continue to run into any kind of problem, please get in touch with your financial institution so that we may look into your issue and resolve it as soon as possible.
We hope you’ll give us another chance and appreciate your time and consideration.
SecurLOCK Equip Support Team
Don’t like the updated version
I recently downloaded the latest update. Now when I close the app out (by swiping up which should totally close the app out), it doesn’t log me off. I can reopen the app without entering any credentials. And where did the option for a passcode go?! I am not interested in using Touch ID because I know for a fact that my phone will open with my son’s finger touching the home button which is why I don’t use Touch ID for anything. Please bring back the complete log out when I close the app and the passcode option.
- Fidelity National e-Banking Services, Inc.
- 107.6 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Copyright © 2016 FIS and/or its subsidiaries. All Rights Reserved
With Family Sharing set up, up to six family members can use this app.