Apartment Assistant 4+

I downloaded this app when I first moved into my apartment. Right out the gate, as soon as I made my first rent and utilities payment, the app charged me twice for rent. Upon calling the Apartment Assistant apps customer service number I was told they were working on getting me refunded and that I would see the money soon. It has been over a month since they double-charged me and so far I have called them again (twice), was told to wait 7-10 business days for the money to appear, then told to call my bank. Still no refund and I had to get my apartments regional manager involved. Very disappointed because this app seemed like a good concept but it’s clear that there are still a lot of bugs in the system. I do not trust this app and probably never will.

Haven’t had any problems with it so far. Sure, it is simple app, but I haven’t had any issues. The picture of the APT complex I live in is mis-centered and cut off. This looks bad. the UI is simple, but also unattractive. The payment function works for me and I have not had an issue with it. Frankly, the payment system is actually better than the previous system my apartment used. The payment system is what I really care about, so all in all I am very pleased. Good job, but please do make some improvements at least on the Interface. The huge green bars on the bottom look cheap and dated. The picture of the apartment should at least be cropped and centered. These should be simple starting improvements.

This app looks like it was put together in one day. It’s a simple and easy app to use, but it’s TOO simple. You can’t split payments amongst other residents in your unit. It also does not give a breakdown/itemized bill for what you are paying. This management group recently purchased the apartment complex I live in, and honestly I’ve been very unimpressed so far due to other issues I’ve experienced with them aside from this mobile app.