MONOPOLY GO‪!‬ 9+

Not happy with recent changes.

This app/game is extremely addictive and is fun to play. However, the most recent update for the newest album has this game not feeling like as much fun. I’ve had most of my money consistently stolen by bots every day for the last week, over 350 BILLION at a time every time. This isn’t fair, first of all, and really seems like the game is just stealing money so you don’t get “too big for your britches”.
Secondly, the rewards are more minimal and harder to achieve, which means less actual play time for everyone playing because there’s aren’t dice to move around. The sticker sets are also almost not worth it for the minimal dice it gives you as payout for set completion, and one gold for every set, I mean cmon.
Third, the algorithm for things such as wheel boosts is nonconsistent, and it would be nice if it was able to be counted on every few days/hours the way it was in the past, that way you at least have an alternative route to be able to receive rewards.

All in all, I understand from a business perspective the need to change the algorithm to make money off of sales. BUT for those of us who use this as a free app and have for months, we’re disappointed that it seems to be only about making money and not upholding the quality of the actual game.

Terrible customer service

The game itself is fun but part of the whole gameplay experience is trading stickers utilizing their Facebook page specific for trading with other page members. Well when you sign up you agree to the terms and conditions including that if you get caught cheating, manipulating the gameplay or the page members by not completing your end of a trade that you will be banned among other consequences. This I have found to be false. They don’t hold anyone responsible for anything. I messaged costumer service reporting an individual who agreed upon a trade with me and received the sticker I sent them only to them blocked me on Facebook without having sent anything in return. I sent our conversation screen shots and all other pertinent information to customer service with no response. I commented multiple times about the person scamming people and tagged the customer service and the facebook page administrators…. Nothing. Upon doing a little research I found that this particular individual had been doing this time after time to multiple others over the past three months. Despite having been reported numerous times the person is still active on the Facebook page trying to scam others and active on the game. I would highly recommend never spending any money of this app!!!!! If you have any complications or get taken advantage of by others manipulating the game you are out of luck. They don’t care. So don’t trust them with any of your money.

Developer Response ,

Hi Pandemic505, we are sorry our Customer Support Team was unable to help you. We are dedicated to making our players happy! Please give us another try. Looking forward to hearing from you soon!