appTaxi - Réserver Payer Taxi 4+

I used this app for a few days. It’s easy to use but not good at providing feedback. Like when I book a taxi it does not show me where the taxi is in maps or how far away it is. Except when I book it shows estimated time. After that the app sometimes rebooks another cab in the middle of waiting. Also they want credit card info to be saved for future bookings. Realtime bookings like right now are supported though.
Some rough edges but a life savior. The Uber in Florence is spotty at best. And very pricey like twice the regular cab prices.

Dear user, We are happy that appTaxi met your needs. For any further needs, do not hesitate to contact our customer support at support@apptaxi.it Good day

I use Uber and Lyft very often in other countries when I travel. So I’m not a novice to rideshare app use.

My first attempt to schedule a taxi in Florence went smoothly. I created an account, added my payment method, and scheduled a pickup at our apartment. We needed to be somewhere at 7am and the taxi was scheduled the night before and arrived promptly. Then, every other attempt failed. Regardless of whether I was trying to “call” a taxi right then or schedule a few hours in the future, attempts always failed. I’d enter the exact address used the first time and it would not recognize, or it would default to an address down the street and not let me change it. Or I’d attempt from a restaurant and it would never accept the address. Or sometimes it would allow me to nearly compete the entire schedule and cancel on me.

When it works, it’s great. The driver can generate payment from the app which is super convenient but it needs to work better and more often.

Dear user, We are sorry that appTaxi did not fully satisfy you, we will continue to work to improve. Florence is the only city in the world where the house numbers are red or black depending on the commercial activities, if you contact our customer service at support@apptaxi.it we will be happy to investigate all your taxi service requests.

We used Apptaxi while visiting Lucca. They were pretty reliable, with there only being one time we couldn’t get one when we called but then we were connected to one within a minute or two of the second request. It worked inside and outside of the city and the taxi drivers were friendly and fair.

Dear user, We are happy that appTaxi met your needs. For any further needs, do not hesitate to contact our customer support at support@apptaxi.it Good day