at bus 4+

Unreliable convoluted mess

Paper tickets are best. The app worked fine for 9 of my 10 passes but on the last one the app refused to load for a solid 2 mins right up to the point the bus showed up, risking me a 250eur fine, luckily I was able to close and reopen the app 4 times to get it to work and load my ticket, then I was able to activate my ticket. PLEASE ADD CREDIT CARD TAP TO PAY ON BUSES AND TRAMS

Réponse du développeur ,

Hi, from our tests the application is working, if you have problems opening the app write to us on at-bus.it/en/talk-with-at, so we can help you and solve the problem. Thank you.

Tourist trap

This company is absolutely awful. If you look on trust pilot they have numerous reviews of being a tourist trap.
My family and I boarded the bus in Siena we thought we had purchased the correct tickets for our trip back to Florence. The service people came on the bus. He told us that it was clear that the tickets were wrong. The app allowed us to book tickets from Siena to Florence but apparently were wrong. He had zero interest in showing us how to purchase the tickets. Every time we used the bus we checked with the drivers to try and make sure we had the right tickets. They would either just wave us by or yell at us in Italian to get on the bus.
They fined us 60 euro per person for a total of three hundred dollars for an honest mistake
I have been to Italy three times and never had such an issue with public transit. It leaves a bad taste overall for the country and makes me less inclined to want to come back or spend money here.
Overall awful company poorly written app that allows you to purchase incorrect tickets

This app is continuously having problems.

Today I was trying to activate a single ticket, had 6 left from a multi fare ticket. Pressed the button, the app looked like it was working but then it just returned back to the activation page like nothing happened. I checked to see if it had worked, it didn’t so I pressed again. Same thing happened. Pressed again, no response. A couple of more times I tried until I closed the app and restarted it. When it opened I saw it had actually activated all my remaining tickets, which is amazing because I only chose a single ticket and when the app works you can’t activate more tickets when a ticket is active.

First this app almost got me arrested for showing wrong information and now it stole my money.

How hard is it to get this thing to work properly?

Réponse du développeur ,

Hi, our developers are working to resolve the problem, fortunately it only affects some types of devices, so we ask you to kindly write to us on at-bus.it/en/talk-with-at, in order to provide us with all the information necessary to resolve the problem on your device. Thank you.