Artisan Ally 17+

Offensively Bad

I wish I could give this app zero stars. Every piece of functionality is shockingly bad. Things all other apps have figured out by now are a huge struggle or just don’t work at all, like messaging or viewing uploaded files. I assume this company decided to save some money by reinventing a worse wheel instead of using components that other companies have made to work well? And doctors aren’t trained to evaluate usable technology?

Its extremely frustrating when you are already dealing with a difficult process and all the confusion that already happens at a doctors office to not be able to communicate through the app because their messaging feature doesn’t work.

This company could have hired (or listened to?) a UX designer to test prototypes with patients and they didn’t bother so they got an awful product that makes an already hard situation even worse.