Ashley - Furniture & Décor 4+

Great customer service today

Walked in the Hoover location to look for living room suit and was greated by Terry. Nice young man, who walked us thru several options before we decided on the Amiata Leather sofa, chair and ottoman. Terry was very helpful in helping my husband and I pick the best set for what we needed. Thank You Terry for be not only a professional but having great Customer Service. U made our experience a lovely one. That’s why we only shop at Ashley Furniture. Can not wait to get it delivered so we can enjoy a beautiful comfy furniture.

Developer Response ,

Thank you for taking the time to leave a review about your experience. We're thrilled to know about the great service you received from Terry. Thank you for being the better part of Ashley!

Bad customer service

I’ve been to 3 Ashley stores and was treated really bad the reps are only concerned about making commission they will sale you merchandise that’s no longer in stock and pretty much say oh well. The management is unaware and very uninformed about Ashleys merchandise and rude! Culver City and Burbank the worst! I also made An order online never received my order but was charged 428 dollars I spoke w a rep said money would go back on my card within 48 hours that was almost 2 weeks ago still haven’t received the credit back to my account and when you try calling Ashely store you are on hold for 1hour or more then the phone will just hang up. Oh one more thing I purchased a mattress 2 weeks ago got the mattress home it’s defective extremely soft no one helped us in the mattress section rep just came over to write up sale. The worst home shopping experience ever!

DO NOT PURCHASE HERE

I placed an order that was over $2k and I’ve been trying to get in touch with people for two weeks. I am in a new home with no furniture and I can’t even shop elsewhere because I spent my money at their online store. They will steal your money. I completely understand we are in a pandemic. However, their CEO’s press releases and their website is putting on the façade that they are open and operating. CLOSE your online store like your physical stores are if you aren’t going to deliver the furniture or have customer service available. This is stealing. And what a horrible time to steal money from people. I am not the only one going through this — looks at their comments on their social medias (mostly Instagram, they delete the comments on Facebook but you can tell it’s bad from the angry reacts).

Developer Response ,

Hello, We are sorry to hear about the negative experience you had when purchasing through our store. Please send us an e-mail to Reviewfeedback@Ashleyfurniture.com with the purchaser's name, phone number, and order confirmation number? We would love the opportunity to assist you further. Thank you.