Ashley - Furniture & Décor 4+

I had been saving up for months to complete my Lettner bed set. I have a one more piece to finish my set, however I decided to apply for credit since my girls are needing their bedroom furniture too! I have fair to good credit and passed within one minute. I was able to order the other things I have been wanting for their rooms and get 12 months no interest! I’ll have this paid off and ordering more in no time ;) ! One room at a time and my whole house will be an Ashley Furniture show room lol 😂

We needed a couch so went went to store to look- we found what we wanted so we decided to buy it - Surprise!! You can’t just backup and take it home from the store - the ONLY option they have is delivery to your house for $150 or rent a truck and drive 250 miles round trip to get it yourself $$$ - they don’t offer it delivered to the store so you can pick it up yourself- I seen the back dock area in the store there was room for it to be there til we picked it up when it arrived—- by the time we ordered it the additional charges eliminated the savings we got of it being on sale - they can ship items to there store but not for customers that buy items - sounds like a thought out plan to add additional charges to your purchase with no options other than pay or a expensive truck rental and time driving 250 miles at your cost!! 😡😡😡 Shame on you Ashley for doing this to your customers!!

I’ve been to 3 Ashley stores and was treated really bad the reps are only concerned about making commission they will sale you merchandise that’s no longer in stock and pretty much say oh well. The management is unaware and very uninformed about Ashleys merchandise and rude! Culver City and Burbank the worst! I also made An order online never received my order but was charged 428 dollars I spoke w a rep said money would go back on my card within 48 hours that was almost 2 weeks ago still haven’t received the credit back to my account and when you try calling Ashely store you are on hold for 1hour or more then the phone will just hang up. Oh one more thing I purchased a mattress 2 weeks ago got the mattress home it’s defective extremely soft no one helped us in the mattress section rep just came over to write up sale. The worst home shopping experience ever!