AT&T Remote Support ٤+

Rep was super helpful and resolved my problem. It probably could have been diagnosed without the app but app allowed it to be noticed right away.

What a nightmare. Horrendous “support”. If you can call it that. While I was in Europe, my phone connection was glitchy. After being on the phone with them for a hour unable to help me, they instructed me to delete the cell phone data plan on my phone.

That made no sense to me, so I made sure to confirm with the support person that was safe to do. They said that it was and instructed me to continue. When I did, my phone immediately dropped the call.

In an instant, per their instruction, I ended up in a foreign country where I did not speak the language, had no phone service to call any one, no one could call me, no text, no email, no navigation system. I was left stranded to figure out how to find a SIM card with no navigation system in a country I where don’t speak the language. Completely screwed me.

Absolutely incompetent personal who don’t know what they’re doing.

The app and the support I got from AT&T was great! They fixed the issue I had with not being able to receive text messages containing codes that I needed to sign in to some of my accounts and reset passwords! Thanks AT&T