U-verse ١٧+

As a person that’s limited in activities they’re able to do for health reasons the tv and internet is my main path to the outside world. I’ve had all other tv providers and U-verse and the U-verse app are great. I can watch my recorded shows while I wait at my Drs office instead of reading the provided 10 year old magazines if I’ve forgotten my book. So I can always take or recorrd my shows if I forget. All in all so far as a customer of just a month so far I couldn’t be more happier. The only two drawbacks that I see are lack of on demand that stinks and the price. I can live with those the price isn’t so high that I would not have gotten it or make me unhappy with it and the in demand i can live with because you can download the apps for whatever channel you watch and because of your U-verse subscription you will be able to watch they’re online content which is what’s on demand anyway. So all in all I think that U-verse is a great tv choice all the way around.

Tried everything. AT&T from “India” technical support has no clue. When you can understand them, they read off their scripted response and really offer no help. I have had Uverse for several years and it is ALWAYS an issue. AT&T has some of the worst services and terrible technical support. The amount of money that customers pay, you would think AT&T could provide a service that consistently works. It is like a Mounds Bar. “Sometimes it acts like a Nut and sometimes it does not”. The few times it does work, it is nice but do not get to experience that too often. AT&T makes promises to get your business, then after you are a customer, it’s like they just don’t care or have knowledgeable technicians to resolve the problems. Google it, I am certainly not the only one with this issue. You would think AT&T makes enough profits to handle their business.

I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits.