Screenshots

Description

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.

Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

What’s New

Version 1.0.488

Bug fixes

Ratings and Reviews

2.1 out of 5
29 Ratings

29 Ratings

Dec_IT_Guy ,

3 of the 5 features are missing...

On the feature board, there were 5 features promised for the app:
1. Push Notifications for chat, alerts, and other notifications.
2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching).
3. Scheduler (Shifts, holidays, sick leave, etc)
4. Task management
5. Remote connections.

In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).

Gneves7 ,

Missing Features

Ideally I would like to see the patch management feature added, as well as the software reporting feature that allows you to uninstall programs.

The app still has a long way to go to make it comparable to the web version and competitor apps. Hoping to see more updates a s features added in the future.

Tekie G ,

Great

It’s not bad for the first time release, logging into client machines without having to constantly log in to the web is a time saver. The alerts for devices not much or care for. I’m waiting for the next update to have the ticket system. Keep up the good work. As a software developer myself I know it can take time, don’t mind the negative reviews.

App Privacy

The developer, Atera Networks LTD., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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