I got a response from the developer telling me how to remedy my situation. But before I had a chance to do as instructed, my problem was fixed. The developer acted quickly. I have upgraded my rating to a 4 from a 3. It would be a 5 if I hadn’t had so much trouble to begin with. Thank you developer for getting my account back on track! If my rating was based solely on customer service, I would rate you a 0. I like the audiobook service and the price. I have an issue with trying to reach a REAL LIVE PERSON. I need to update my payment info and I keep trying to use the link you send in my “turn off” emails. Usually the link doesn’t work. When it finally worked, I put in my new info and I’m still getting turn off email. I’ve searched for a phone # and can’t find one anywhere! I’m leaving this feedback because I don’t know how else to reach you. Feeling really aggravated.

I hadn’t used this app in awhile but decided to try it again since I had books I hadn’t listened to. Two days and and unknown number of chapters into a book it reset my listening host to the beginning and now won’t let me fast forward to try to find where I was in the book. So frustrating and no easy way to get help!I tried a different book and was able to finish. The listening time and chapter count and worthless. They are never correct. While listening it told me I had reached over 200% of the book before I got to the end. For the same book it claimed there were 18 chapters but the book was over in less than 10 chapters. You cant see the chapters separately and you can’t listen to specific chapters. Which would make it easier to jump back to where I was listening when it resets the book to the start. Bookmarks don’t work at all. I tried adding book marks to several books and none of those saved. The saved button was completely unresponsive. This means I can’t address the problem of the resetting the book to the start by setting a bookmark to go back to.

UPDATED: the update I downloaded fixed the problem. I don't like that this app restarts my book chapters when I pause reading for the day. Frustrating for sure. Also, the skipping ahead feature or dragging the dot to advance the chapter the book place doesn't match the words until you pause and restart. Some annoying bugs. Hope to update this with a review saying it works great.

Don’t know what’s happened in the last few months, but this app that was fabulous is a disaster now. I’ve been a member since 2010 and have all kinds of books that I own and 5 unused credits. Every time I search for anything, it says no results found! There seems to be only a small number of books available and some are foreign language. What on earth is going on!! Wish I could get someone to tell me. I emailed support and got an answer, but it didn’t address the real issue. So sad, I loved this app!